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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,280 customer reviews

Travel Online did exactly what they advertised, gave us the best hotel deal package with fast and efficient service/response. Hotel, transfers were all great. However, we booked 2 rooms but only received 1 tour when it should have been 2. Other than that, will use them again for sure.

Martin Quigley

3rd Jul 2023

I would definitely recommend Travelonline. Great service. Every request or question was promptly answered. Very easy to deal with. Our holiday at Naviti Resort was fantastic.

Joan Whyte

3rd Jul 2023

You guys are great!
Thanks again for another easy amazing holiday!

Rebecca Doorey

3rd Jul 2023

We couldn't fault travelonline,
it was our first time using them and it won't be the last time .
It was the easiest holiday we have ever booked ,
Excellent value
Excellent communication
Well done Lisa
and Thank-you
Jaynie and Steve

Steven Watts

3rd Jul 2023

We were well looked after by travelonline and we had a great experience with the team. Highly recommend for those who want the worry taken out of travel. The team are experienced and offer great packages. Thanks

Brendan Mark German

2nd Jul 2023

We have used Travelonline for our past 2 holidays to Thailand and would not use anyone else. We are already searching their website for our next holiday to Thailand, probably in June/July 2024. They have what I believe is exceptional customer service and value for money deals and/or offers. I wouldn't hesitate to, and already have recommended Travelonline to a number of friends who are looking for value for money and all-inclusive holidays.

James Walker

2nd Jul 2023

Highly recommend Travelonline. Had read some negative reviews, but we cannot fault the service we received.
Booking our accommodation & flight package was a breeze. All done via email.
When our flight was cancelled & we couldn't fly out until 3 days later, an email was all it took to have our accommodation dates & return airfare changed, at no extra cost. We were still able to keep our original 8 nights that we had booked.
Very happy and definitely will not hesitate in using them again.

Jeffery Wescombe

2nd Jul 2023

Awesome holiday!! You have been amazing Shameem

Anthony Sterrantino

2nd Jul 2023

Prompt response and follow up with no mistakes made

Glen Tavares

1st Jul 2023

Everything expected was done and organised.
Nothing to fault.
I will definitely use and recommend TravelOnline again as I have in the past.

Richard Marani

1st Jul 2023

Everything was a positive experience and arrival and departure were as if we had booked privately. I would have no hesitation recommending TravelOnline.

Simon Finlay

1st Jul 2023

Amazing customer services and very helpful. Respond to email in timely manner. Hghly recommend

Falemai Talanai

1st Jul 2023

Thank you to Lisa for your seamless service. Nothing to improve from our end.

Nathan Freese

1st Jul 2023

We are very happy with Online travel & would recommend you to all our friends, thanks for your professional communication & organization of our trip

Darren Belt

30th Jun 2023

Travel online were fantastic told them dates how many people where we wanted to stay they organised whole trip was so easy responded to emails promptly would highly recommend

Julie-anne Gee

30th Jun 2023

Thank you Kristy for organising a great couple of days in the Hunter Valley. The Chateau Elan was an excellent venue for our stay and the Two Fat Blokes Full Day wine tour was fantastic.
I would certainly book with you again

Terry O'keefe

30th Jun 2023

Very happy with the service and arrangement of my holiday with travel online and nice to receive my bag from you upon arrival :) thank you
The holiday was a very smooth procedure getting to and from Bali..

Sarah Saberton

30th Jun 2023

Regularly use Travel Online, always have good deals that you can bundle flights etc. with and is so easy to book, the communication from them is excellent and very informative, never had a problem using them.

Anthony George Lorenz

30th Jun 2023

Fantastic

Belinda Beasley

30th Jun 2023

Fast, price-competitive, and with good attention to our wishes

Wolfgang Kasper

29th Jun 2023