TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,549 customer reviews

Second time have used and will do so again efficient and friendly and a phone call away , any problems fixed straight away and more importantly no hidden costs in the deals so do yourself a favour don't be scared booking here feel confident in the know that you are in safe hands

Anthony Zaia

30th Sep 2016

Very helpful and quick to return emails, will most definitely use again.

Rebecca Lane

29th Sep 2016

This is the 2nd time we have used travel online to book our holiday to Fiji and we will use them again. Good service and available for any questions we had leading up to our holiday as well as notifications of payments made which made it easier to keep track.
I would recommend to friends and family

Catherine Brieger

29th Sep 2016

This is the third or fourth time I have booked my holiday through travel online, and as usual the service was perfect. All bookings ran like clockwork and I got the best prices. I would (and have) recommend travel online to family amd friends.

Anne-maree Hauritz

28th Sep 2016

First time travelonline.com user and overall and really great user experience.

Easy to book, Cecilia responded very fast with any queries I had and I received all my travel documents in a timely manner.

Flights, transfers, hotel all exceptional.

Will definitely use this site again and will recommend to friends & family

Jade Smith

28th Sep 2016

Consultants went above and beyond to help me find a hotel with availability when I booked last minute.

The only drawback was the 24 hours + wait between booking and confirmation. An instant booking would be preferable.

Overall, I was really happy with the service. Will use Travel Online to book again.

Amy Palfreyman

28th Sep 2016

I found the online booking process really useful - you are able to explore multiple options/versions of different trips whenever suits (ie after hours after children are in bed !). My phone call queries and emails were always answered and timely. Most importantly, at the end of the day everything went smoothly and we had a great trip. Many thanks !

Lyndall Campbell

28th Sep 2016

Excellent work at very short notice
We had a great holiday

Michael Putt

28th Sep 2016

Extremely helpful and fast to respond to queries. Alternative options were made available when our original booking request was not able to be fulfilled.
Freindly, personable and easy to deal with, I would highly recommend using travelonline to my freinds.

Stephen Alder-goad

27th Sep 2016

Great service, great product and was so informative thanks again.

Stephen Laing

27th Sep 2016

Your service was excellent, from the clear and easy to negotiate website to the prompt booking procedures, replies to queries and reminders. I will recommend TravelOnline to friends and thank you for your service.

Karin Ruff

27th Sep 2016

Lisa was great, she really went out of her way to help with our booking and was really quick to respond to any questions

Emma Trumper

27th Sep 2016

Great service!

Timothy Garrett

27th Sep 2016

Cecilia was responsive and attentive to helping answer any questions and was prompt when identifying and refunding overpayment.

Michael Butler

27th Sep 2016

No hic cups
All good
But value for $ not so good!
Laura good provided everything

Jennifer Pilgrim

27th Sep 2016

Would definitely book through travelonline again. Every thing was great!

Nicholas Templeton

27th Sep 2016

This is the second holiday we have booked through TravelOnline. Service has been fantastic. I have been recommending you to family and friends. Will definitely use you again :)

Luciano Carrea

27th Sep 2016

Very straightforward, great communication and very helpful. Lots of information given and questions answered quickly. Would definitely use you again. Thanks for a great holiday.

Julie Ann Mills

27th Sep 2016

Good service. All worked well.

Stefan Schulze

27th Sep 2016

Great service and easy to follow process that went seamlessly. Agents were available for a chat if needed to clarify any issues. Would definitely recommend to others and use again

James Westbury

26th Sep 2016