TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,549 customer reviews

Travel on lines service was fantastic, nothing was a problem.

Michelle Simmonds

30th Jun 2016

Very helpful staff. All team members answered all out questions promptly and accurately. Our trip ran smoothly without a hitch. A pleasure to deal with. I would definitely use TravelOnline again.

Justin Dibble

30th Jun 2016

Fantastic, love using travel online so easy to use and very helpful, quick responses via email and made travelling so much easier!! Thankyou

Carly Stewart

30th Jun 2016

Great service as always! Thanks!

Charlotte Wildridge

30th Jun 2016

Good service have recommended you already

Sharon Mcouat

29th Jun 2016

The service and knowledge of Michelle and other staff regarding our Fiji holiday was fantastic. After booking however, there were continually more offers and deals coming out for our resort, some that were better deals! It was difficult that we couldn't be made aware of other good deals, or change into a better deal for the same location even after we'd booked.
We would definitely book again through TravelOnline however, and recommend family and friends as well. The website and interface is very easy to use - probably the best on the web!
Thank you.

Jayd Davis

29th Jun 2016

Always easy and efficient way to book but I wish there would be more information about booked tours... I was left not knowing the time of departure or Details I.e. I had booked a waterfall tour and it turned out not to be suitable for me due to the treacherous climb.

Amber Schmidt

29th Jun 2016

Thankyou
Everything has been so smooth sailing.

Danni Vose

29th Jun 2016

no complaints

Rita Wilson

29th Jun 2016

Happy with the service all round, from the time I booked until our drop off back to the airport. Loved our driver who took back to the airport( Mike) He didn't stop talking until it was time to say goodbye. He was happy to answer any questions we had, talked about anything about the Thai culture, and loved anything we had to tell him about out country. Shame we didn't have for our 4 hour tour, we would enjoyed our time learning a few more things. Happy to book another holiday with your company.

Mandy Miles

28th Jun 2016

Everything was so easy to do and we had no problems with our booking.

Cheryl Bongiovanni

28th Jun 2016

Easy to book and good contact re service and feedback

Gerard Murphy

28th Jun 2016

Very easy to deal with. Highly recommend!

Jan Watkins

28th Jun 2016

We had an amazing hassle free holiday and would definitely book with Travel On-Line again. Our questions prior to our travel were happily answered and the overall service we received was excellent. Highly recommended, thanks!

Matthew Lawson

28th Jun 2016

I shopped around quite a bit before booking and Travel online gave us the best deal. It was quick & efficient. Everything was done by email. We had no issues whatsoever. At first I was a bit dubious about booking online but having read some of the reviews I felt more confident. I would definitely use Travel online again. Our agent Michelle was super friendly, helpful and reassuring. Thanks Michelle.

Phillip Cornish

28th Jun 2016

The service was just great, it was really easy to book the hotel and made the stay great :) I would definitely recommend travel online to others and book with you again!

Katrina Dimanovski

28th Jun 2016

I liked that this service made booking my holiday completely stress free. I looked around on many websites for different prices and quotes and travel online was significantly cheaper.
I was also worried about booking flights and transfers and purchasing insurance but conveniently you have the option to book everything as the one package if you choose to which was great. I thought everything was too good to be true and was waiting for something to go wrong but everything turned out to be perfect. Would definantly book with travel online for anything in the future. Thank you!

Sarah Rolph

28th Jun 2016

thanks

Aobo Wang

28th Jun 2016

Clare was very easy, helpful, obliging and courteous to work with in our quest for late booking of a package to Hamilton Island ...our room in Reef View on floor 19(17) was amazing, I don't know quite how we were assigned this spectacular room and views.
She gave plenty of simple instruction and was helpful with hints and suggestions. I was totally reassured and confident that Claire had organised the booking and felt no apprehension or queries about the booking or process. I would be happy to book through travelonline and recommend to others.

Krystyna Mccaul

27th Jun 2016

Holly thank you so much for making our trip so easy.
We will definitly book with you again and yes i have referred you and your team onto friends

Andrew Shone

27th Jun 2016