TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,628 customer reviews

Awesome service! Very organised trip :)

Maria Veronica Caparas

28th Aug 2022

Very helpful staff

Peter Smith

27th Aug 2022

for an online travel agency it was a simple process to get the holiday sorted. Good support and service, will use again

Benedict Drummond

27th Aug 2022

The service was and Lisa was very helpful, I would book a holiday through them again.

Trace Palmer

27th Aug 2022

Couldn't be happier with the service from TravelOnline and Ashleigh. This trip was booked before COVID and TravelOnline were amazing. Not only did we finally get to travel with the company helping us to move dates with no extra costs, the company organised everything. All our transfers were seemless and we had a brilliant time. Have the notifications on and looking at the next one to book. Will absolutely use this company again! Thank you!

Samantha Oakes

26th Aug 2022

Overall very happy with service from Travelonline; multiple delays because of covid and TOL have kept us informed of issues; using credits has been very straightforward.

Trudie Bradbury

26th Aug 2022

Very helpful when I was trying to change my booking. Great holiday and a great price

Anna Kennedy

26th Aug 2022

All went smoothly. Great deal.

Robert Hart

25th Aug 2022

I had the most amazing holiday. This was my first time to Fiji and the InterContinental. I loved every moment & cannot wait to go back again. Booking with Travel Online was professional, easy & went without a hitch. Thank you to Lisa Scull and your team.

Carol Blair

25th Aug 2022

Many thanks to all travel team involved in arranging our holiday.
Very efficient process from team to keep me advised of all requirements for the trip.
Only shortfall was trying to ensure promised room upgrade had been arranged. Was advised on two occasions this was the case only to arrive and find it wasn't. Luckily resort staff were able to change for us on the second day.
Overall was very impressed with service provided and look forward to next holiday with TravelOnline!

Ian Sneddon

25th Aug 2022

From the get go Lisa was very attentive and the service received was very good. Nothing was too much hassle particularly when i was needing to change my transfers back to the airport on 2 occasions. Will be utilising again in the future. Can recommend.

Donna Beer

24th Aug 2022

The arrangements were organised swiftly and efficiently and thr trip went smoothly

Allan Morffew

24th Aug 2022

Great customer service and good communication throughout! Highly recommend

Karina Fourman

24th Aug 2022

Thanks for such a great deal . We will be booking through you guys again ! quick responses to questions too :)

Lauren Maclean

24th Aug 2022

Really happy with the response to enquiries, and the helpfulness of staff when we needed to adjust a couple of little things.

Great holiday and great experience with Travel-online.

Malcolm Dunnett

24th Aug 2022

The experience was stress free from booking through to receiving the details of the holiday and we would book with you guys again and recommend to family or friends
Cheers

Vanessa Willmott

23rd Aug 2022

From looking on line and starting my search, TravelOnline have been there every step of the way, from receiving the quotation, to a follow up email, I was never ignored
Once we decided to go with TravelOnline, the steps to follow were easy, from paying the deposit to finalising the account
All of our paperwork was sent via email, so hard copies were available if needed
Will definitely rebook our next trip with them again

Kylie Smith Willmington

23rd Aug 2022

Easy booking process, helpful with questions, fast response time and great deals.

Georgie Smith

23rd Aug 2022

Travel Online were great to deal with through a very difficult period. Checking comparable rates we got a great value holiday through this site. Everything came through in time and staff were helpful when required. I would definitely recommend this site and use again when booking my next holiday. Thank you Travel Online!

Sarah Pedlow

23rd Aug 2022

I cannot fault Travel Online as we had a very positive experience and a great trip. All of the bookings made through Travel Online / Fusion holidays went exactly to plan and as expected. I particularly want to give a big shout out to travel consultant Courtney L, who always contacted me back when I had questions and even after the holiday went to Reservations, she went out of her way to assist me with my enquiries.

I really appreciate as an online Travel agent, the prices you can offer are very competitive and I thought we got a fantastic deal including flights, accommodation and extra add ons, to make the travel package even more attractive.

The saddest part of this whole experience is having to come home, we didn't want to leave!

Nicole Lait

23rd Aug 2022