TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,628 customer reviews

Quick easy experience.

Gary Mikutowski

22nd Aug 2022

Good packages to Phuket Marriott Resort & Spa, Merlin Beach. Similar value package options but with half or full board would also be of interest.
Service is very good although would prefer one person to deal with for my booking and any queries.
Overall quite satisfied with the service provided and have already recommended Travelonline to friends and other travellers.

Andrew Wilson

22nd Aug 2022

Trouble free transaction and great service
Will definitely book through Travel Online again and again.
Thanks to Lisa for all your help adding another person to our trip

Melinda Taylor

22nd Aug 2022

Great experience with Kristy would definitely use her again for future holidays

Jessica Nieborak

21st Aug 2022

More than happy to book next years holiday again with travel online

Lee Grundy

21st Aug 2022

Not only did we get a great deal, travel online was so easy to deal with and Kristy responded so promptly to any query or questions we had. Will definitely book through travel online again in the near future. Thank you travel online team

Rosanna Caso

20th Aug 2022

Everything was well organized.
Good value for money as we purchased this package while it was on special.

Julia K

20th Aug 2022

We have been booking all our trips with travel online for the past 7 yrs and can not fault the service. We have never had any issue with our travel, accommodation and tours and will continue to book all our holidays through this wonderful company.

Deborah Barrett

19th Aug 2022

Excellent price and the service was efficient and accurate. Highly recommend travel online

William Clarke

19th Aug 2022

Very good serivce but online only, trying to get a phone call back was not easy.

Andrew Tilley

19th Aug 2022

Thank you for popping up on FB at the time that you did!! I had done nothing about accommodation for my Hamilton Island holiday when you appeared. It was just as well cause when I tried anywhere else to get accomm I was not successful. Fortunately you came through with the goods and that sealed all up for our holiday. Thank you. The package also included a Sunset Sailing trip which was also very enjoyable and probably we would not have found out about it without your holiday offer. The Whitsunday apartments were also lovely to stay in and they gave us a complimentary room upgrade (without us even asking) so we did not have to change into a lower apartment mid holiday which was absolutely fabulous by them. Many many thanks.

Margo French

18th Aug 2022

Excellent service.
Only small drawback was it was difficult to speak to you on the phone once

Erin O'ryan

18th Aug 2022

Bula! From the moment I booked our Naviti Resort holiday, Travelonline provided great communication so that all deadlines were able to be met. This was made possible by Kristy Nixon, our travel consultant. Her prompt attention, by email or telephone, to any questions that we had, was much appreciated. Vinaka!

Philip Forbes

17th Aug 2022

I was very happy to find availability on your site as I couldn't find anything. It was a little difficult sometimes with communication but understand it's a very busy time in the travel industry. Overall I'd definitely book with you again and refer you to my family and friends.

Reg Gleeson

17th Aug 2022

Booking our holiday with TravelOnline was convenient and any queries we had received a response. We would book with you again and recommend you to family and friends.

Barbara Kershler

17th Aug 2022

First time I have used Travel Online and definitely won't be the last.
Have recommended Travel Online to all our friends.

Jacqueline Saxby

17th Aug 2022

Hi Lisa,

Thank you SO much for such an easy booking experience!! The Padma Legian was a true luxury resort! Our transfer from the airport to the hotel wasn't on time but the Reception Desk helped us get in contact with him and he was very apologetic due to traffic (which I do understand). If I could make a suggestion with the Finns Package, I had to speak to 3 different people before they knew the package we had, can I suggest a voucher is provided to future travellers this would then alleviate this issue.

We had an absolute ball in Legian, thank you!!

Karen

Karen Mathers

17th Aug 2022

Booking procedure user friendly. Staff friendly and helpful

Ian Grant

17th Aug 2022

Loved booking through Travelonline have recommended to so many people! Great deals, easy to get things organised or changed, had a great experience- this is coming from someone that never uses a travel agent - I think I am converted.

Talya Saada

16th Aug 2022

Easy booking and no issues, the deal was better than expected as well

Ross Tomlin

16th Aug 2022