TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,628 customer reviews

Sorting everything out quickly and taking care always rang back of any problems occurred

Jacqueline Cornwall

16th Aug 2022

Very smooth process. No issues of concern

Albert Wilson

16th Aug 2022

Excellent service. So easy to book flights and resorts. Airport/Hotel pick up seamless.

Peter Bisland

16th Aug 2022

Thank you very much, the travel vouchers provided clear details on what was required and all was easy. The only information that I would recommend adding is due to the current situation of staff shortages and the hotel being a little too far to walk in/out of town. It would have been helpful to know beforehand that:
- the hotel is located a 15 minute walk from town, we recommend taking some local cash out to be able to use the public buses. Their is a bus outside of the hotel and Google maps will reflect accurate bus times, $2 to town.
- there is also a bus form the airport to the hotel/town which will cost $10
- due to staff shortages, restaurants are booked out well in advance, prepare early and make bookings to avoid disappointment.
- also book transfers to the mountain early from your hotel to prevent not being able to get up.

Zara Lee

16th Aug 2022

Second time I have used TravelOnline and would definitely use again. I have recommended them to family and friends.

Diane Caldwell

15th Aug 2022

Great service. I changed my booking a couple of times due to shows being postponed at the Crown. Very accomodating, quick replies and friendly staff.

Eve Coote

15th Aug 2022

Great service. All information provided on time. Thank you

Zofia Halapup

15th Aug 2022

Happy to recommend travel online. Very helpful with everything.
All went smoothly, I would book again.

Suzanne Giordano

15th Aug 2022

All went well as planned. We enjoyed our trip and will recommend it to our friends.

Janusz Mazurek

15th Aug 2022

Efficient and very enjoyable.

Susan Berry

15th Aug 2022

Prompt service, great value on holiday packages. Yes I would book with Travel online again.

Erin Barkle

15th Aug 2022

Great service. Would absolutely book through this agent again.

Martin Tran

14th Aug 2022

We would book with you guys again and recommend you to friends and family. The Fiji package deal was amazing.

Adrian Bria

14th Aug 2022

Overall okay. There was a delay in payment going to NZSki and as such wasn't able to book my ski lessons and transfers.
After contacting Travel Online (via email, wasn't able to get through over phone) they submitted payment.
I'd probably use Travel Online again and would recommend to others.

Mark Heather

13th Aug 2022

Our holiday went very smoothly, we enjoyed the whole experience as we have not been to Phuket before and with the pickup and drop off from the airport we didn't have to worry about that. We would recommend TravelOnline, thank you

David Janssan

12th Aug 2022

Great service

Bradley Gerring

12th Aug 2022

No issues at all. Great holiday which was exactly what we needed. Communication was excellent. Instructions clear and easy to follow. I would certainly use again and would recommend to anyone who is in need of a travel agent. Thanks Shameem!!!!!

Kaz Doyle

12th Aug 2022

Trip was well organized and stress free :)

Alka

11th Aug 2022

fantastic fast service! can highly recomment

Sonya Doyle

11th Aug 2022

All good
Just like to say that you organise the travel you have the Itinerary so you know the air line travel at night will be nice to include late check out to 4 hrs before fling and have it on paper work to the hotel or resort
Thanks

Lutfi Wadie Rizkallah

10th Aug 2022