TravelOnline Reviews

First time use if On-line travel agency. Everything went well. The resort was all we expected and a little more. My only disappointment was paying extra to travel at a more convenient time (later in the day) to only have the flights times changed causing a very early start on the first day. Thankfully though our room was made available upon our arrival. All other tours and trips went on without a hitch. Definitely use this agency again.

Will book our next trip with travelonline

Great basic online travel system that you can customize pretty well to suit what you want. Prices were really competitive and a fantastic range of packages. Website is pretty user friendly too.

Responsive when the query is urgent (ie travel within 48 hours), but slow response if non-urgent which is frustrating.

Overall the price is spot on for what you get.

A great way to book a holiday! We appreciate the smooth handling of our arrangements and the quick responses to questions. The reminder emails about entry requirement and the links provided were also very helpful. We would certainly book again and recommend to friends and family.

this holiday was booked in 2019, but due to covid , holiday was put on hold & a credit was held. holiday was eventually taken in june 2022 there was a lot of frustrated phone calls to & fro with travel online. at one stage we did panic as communication with travel online was limited & confusing, consultant Maria did eventually sort things out & got us on our way, we assume that all our frustrations was due to the influx of calls that you had, but still it did not put us at ease. as to travelling or recommending travel online we are not sure at this stage.

It was all quite seamless so that's good.
The room we were given was not as expected, so maybe communications could have been better; but accept that was largely our fault.
When I needed to contact someone at TravelOnline (and I did) never able to speak with someone straight away and had to wait for response. That could be improved, although it seems to be standard as part of the modern experience.

No complaints. Service was prompt.

Have now used TravelOnLine several times. Great prices and the staff are great. I'll be back!

Great service from start to finish. Thanks

Great communication and all taken care of with a minimum of fuss

Had some difficulty getting in contact or being contacted by anyone after we had booked package, also were told that we would be picked up from the property (Coast, Norfolk Island) for our tours with Pinetree Tours, however they don't do pick ups at Coast so we had to make our own way into the Pinetree office in town. The value and choice of packages through Travel online was good and when I spoke with the consultants they were always friendly and helpful.

Travelonline service was great! good specials too.

Was uncertain about some travelling aspects closer to the time but it all went to plan.

Regular updates on government changes and needs are good as we needed to look at some many sites individually.

Our second time booking with TravelOnline. Great value for money and the voucher system works well. Better Phone service and quicker response to emails would be an improvement.

Found Travel Online a great company to deal with, easy and convenient booking system with great discounts available.
Would definitely recommend to my family and friends

Very easy to book online. Would book with Travelonline again. I actually like their website for holiday inspirations.

First of all, Thank you Kristy for your great service in assisting me with our holiday to Fiji.
You have made this holiday stress free.
It has been are great experience for us to travel somewhere different and we enjoyed our time away from home.
We are looking forward to our next holiday with the rest of my family in the foreseeable future.
I have recommended Travelonline to family and friends for their future holiday.
Many thanks again

Travel online were great in aspect out holiday We will book with them again.

None

Great customer service, will definitely use Travel online again in our future holidays!

Great support through the covid years. We originally booked the holiday two years ago but had to defer twice due to the impact of covid on travel restrictions. Travel Online managed our case throughout eventually enabling a wonderful holiday experience.