TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,621 customer reviews

This holiday was a dream - thanks to the wonderful efficient organisation of the team at TravelOnline.
It was the first time I had trusted my travel plans to an online team and I was so glad I did! No worries at all!
Easy, prompt, efficient service from beginning to end.
And all the plans were delivered exactly as stated in our documents.
Thank you Kelly and team.

Helena Swain

15th Oct 2019

I have been really impressed with the service. Amazing to complete all bookings and travel details by email so smoothly. The price of our holiday was great and to tell the truth I was worried it was all too good to be true but transfers went smoothly, the resort was beautiful! Thankyou so much, I would definitely book again.

Rachel Woods

15th Oct 2019

I run a Facebook page for Plantation island and will certainly recommend your company. Everything that you organised was perfection

Darren Grant Pratt

15th Oct 2019

It was a pleasure to deal with all the staff at TravelOnline especially Clare.

My sister-in-law recommended we source a quote and the price was much better than the local travel agent we visited for the same requirements. The quote and all correspondence detailed however clear and easy to understand.

The response time to emails was fantastic and ease of booking was great.

We will definitely go with TravelOnline when we are planning another trip.

Leanne Martin

15th Oct 2019

Easy to work with. Answered any questions, resolved any problems that we had instantly. Will definitely be watching for some more travel deals and use them again. Great value for money!

Duncan Mcfarlane

15th Oct 2019

Hi,
Your service was great and would definably use you again, very helpful and quick responses with any changes I made=.

Jane Stojanoski

15th Oct 2019

The entire staff at Travel online is amazingly efficace and friendly. They also reply within a short time to emails or calls. Thanks for making our holidays one that we will remember!!

Ludivine Robbins

14th Oct 2019

Was a very easy and hassle free process. Everything was organised online and our holiday ran smoothly. Would book through travelonline again for sure.

Denna Tye

13th Oct 2019

I was a little apprehensive about booking our entire holiday for 10 people with Travelonline as I had never used an online booking travel agent before. However, it was a very easy process and there was always someone to talk with if I had any questions. I would certainly book with Travelonline again and would be happy to recommend them to my family.

Mary Metcalf

12th Oct 2019

Best options. Great packages. Awesome bonuses. Great service. Fast responses. Will definitely be booking future holidays through this site.

Linda

7th Oct 2019

Love booking our holidays overseas with Travelonline. Amazing service and prompt to respond. Look forward to booking the next trip.

Shona Casey-eland

4th Oct 2019

I spoke to a couple different consultants via phone and email. Found them all to be helpful and polite. Quick replies, the whole booking process was easy. All information for flights, accommodation etc came promptly. Thank you, I will be using your company again in the future.

Megan Deery

3rd Oct 2019

Travel online booking process was easy. All the information provided was 100% accurate - the driver was waiting for us when we arrived, the resort was very accommodating and the tour company was very good. We had a very good holiday and will definitely use Travel Online again.

Scott Rodgers

3rd Oct 2019

I am more than happy with everyone at Travelonline. I initially booked the incorrect date for the return flight which the girls picked up and called me straight away!
I received all emails for upcoming payments, accommodation and flight details in a timely manner.
I did quiet a lot of research regarding price and Travelonline was the best value for money.

I would definitely book again!!

Thankyou !!

Ryan Froml

2nd Oct 2019

We were extremely satisfied with the efficient, friendly and professional service provided by Kelly. For this reason we would have no hesitation in recommending Travelonline to family and friends (or using Kelly again).

Michelle Caroline Templin

2nd Oct 2019

I am very happy with the service received by Travel Online. My consultant was very accommodating & everything was organised for me. I had no issues with my booking which made my trip a breeze. There was great communication & Rachelle responded almost immediately to any of my enquiries. I would most definitely book through this agent again. I would recommend to anyone looking to book a holiday.

Donna Mawhirt

2nd Oct 2019

Excellent service, easy to deal with and very quick to respond to emails or requests. We will definitely use travel online again when booking a holiday.

Ermatina Keys

1st Oct 2019

We were very impressed with the cost of out 7 day holiday in Queenstown that included flights, accommodation, ski hire and passes as well as transfers to the mountains! I don't think we could have gotten a better deal and the entire holiday was great value for money. Everything ran very smoothly and we had no issues whatsoever. We were a little worried about everything being online, but Kelly was fantastic with attention to detail and organising everything for us.

Bronte Annand

1st Oct 2019

Thank you for arranging all our travel arrangements... it was a pleasure dealing with you..... also would like to thank Kanny from My Phuket, in Thailand she was lovely and helped us arranged all our activities.

Silvana Murray

30th Sep 2019

Do not recommend that people use the travel lounge with 60min massage as you do not get a full 60min massage if your lucky you might get 35min.

Cheryl Johnson

30th Sep 2019