TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,621 customer reviews

Everything went to plan, had no issues at all, I am already recommending travel online.
We always had questions answered extremely quickly before & after we booked.

Sandra Testa

26th Aug 2019

We have booked a couple of trips through TravelOnline and have been happy with the service. We are looking at booking our next cruise with them. Would recommend!

Leanne

26th Aug 2019

We were so relieved and thankful that we went through travelonline.com. EVERYTHING was covered and included, from transfers to complimentary shell leis at the airport. We experienced 2 flight cancellations through Fiji Airways while we were in Fiji but all was sorted out within a few hours by travelonline.com. Clare was brilliant, easy to deal with, responded very promptly and thought of things that I had missed. We will definitely book through this company again, they were fabulous.

Tevita Taumoefolau

25th Aug 2019

I would definitely book with you again. At the start I was a bit dubious about booking the holiday online, through I Know the Pilot, but everything was as quoted, without any hiccups at all when we arrived.
Great service.

Michael Leonard Prendergast

23rd Aug 2019

Very easy to deal with. Everything was organized for our snow trip as requested. Very friendly and helpful and the best price. Will definitely book through your agency next time. Thanks heaps

Robert Vidovic

21st Aug 2019

Easy holiday. Click of a button and everything booked . Spoke to real people in Australia .
Reccomend this to anyone wanting to book a holiday.

Julian Savery

18th Aug 2019

Everyone I dealt with were very helpful and went out of their way to meet our needs. All my enquires were handled promptly and efficiently. The package I purchased to Phuket was great value and everything was as described.
I would certainly recommend Travel on Line and we will use them again if the opportunity arises.

Ronald Pugh

18th Aug 2019

I would highly recommend using this company to book a holiday. The prices are very competitive and the bonus that can be on offer are a real treat. Using the quote wizard is easy and you can change dates or even extend holiday duration and see the impact on the cost. Your booking is confirmed quicky and you get individual vouchers for your flights, accommodation, transfers and extras. It is great that the company is based in Australia and any questions I emailed were answered promptly. My holiday went smoothly but I am sure if there were any issues my consultant would have been helpful. I look forward to booking my next holiday with them.

The Aquas

16th Aug 2019

Booking process was easy and confirmation quick. All documentation was provided well in advance and was as promised. Local travel was coordinated through MyPuket Holiday and Grace was really good at getting things organised and there were no hiccups at all. She arrived at the hotel when she said she would.

Have used travelonline before and would use again

Paul Zadow

16th Aug 2019

For a hassle free experience travel online is the place to go,everything from start to finish was easy, we were well informed about the whole trip prior and everything went as planned. A great holiday with a great price, I would definitely recommend travel on line well done to all concerned and many thanks

Duncan Mchale

16th Aug 2019

Thank you Clare and your staff. Our holiday to Vanuatu was the best.
We will definitely use Travel Online again.

John & Chris Baillie

14th Aug 2019

Easy booking system, plenty of follow up and we always received quick responses to our email questions. I also called twice to speak with a consultant and each time she was very pleasant and informative. I’d definitely use this service again. Thank you!

Brad Mills

13th Aug 2019

Right from the booking process, communication was excellent and remained so leading up to our departure.
The bonuses and extras were a very pleasant surprise thank you. Organising the shuttle to and from our resort was super helpful. Accessory to Finns and the amazing massages was greatly appreciated. Won't book through any one else again.

Cindy-leigh White

13th Aug 2019

A spur of the moment trip so we didn't give travel online a lot of time to organise things but they did a great job and all ran as smooth as clockwork. Very impressed with the service.

Michael Wynd

12th Aug 2019

Very pleased with service provided and follow up to my queries. Really enjoyed our holiday in Thailand
Thank you
Regards
Leonie

Leonie Johnston

7th Aug 2019

Every aspect of dealing with TravelOnline is always easy.
This is the 5th time I have booked through Travel Online.
When needed to verify or ask a question, the staff are always available and very helpful.
Always fully recommend TravelOnline to all my friends and family.
Thank you for once again making our trip a joyful experience.

Kylie Vowles

6th Aug 2019

I have used TravelOnline heaps now. It’s easy to book hotels - allows deposit to hold the booking and then full payment closer to the date which is really helpful. You get bonus nights and activities available sometimes as well so it just makes it so easy.

Simone Carrivick

6th Aug 2019

I will definitely book again with travel online and I have already recommended it to my friends. You have made booking my trip easy and stress free by offering accommodation and flight deals and dealing Rhiannon and Maria was fantastic. Great communication and service, everything was made clear to me, all my questions were answered in a timely manner and offering multiple quotes because I couldn’t make up my mind was never a problem. I can’t wait to book with you again! Thank you for making my trip so easy and enjoyable to book!

Maha Al Patty

5th Aug 2019

The service was great. I hadn't booked a holiday on line before so I was a bit apprehensive. My Wife had to call up and clarify a couple of things. We spoke to Rachelle and she was very professionally and handled all enquirers like clockwork.

I will definitely use TravelOnline again.

Thanks again
Kevin & Sam

Kevin Walpole

5th Aug 2019

Amazing value and the additional value-add ons were amazing. Thank you so much Ashleigh you did a great job for us, we'll definitely be booking with you again from the Hobsons in New Zealand

Rachael Curzon-hobson

4th Aug 2019