TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,621 customer reviews

We found the service offered but Travel Online to be excellent. It was so convenient to organise everything over the phone plus our consultant was able to narrow in on accomodation options that suited our requirements and budget just perfectly. We were very pleased with our holiday bookings and we will definitely be using Travel Online again, hopefully soon!!!

Mark Cranny

16th Jul 2019

Hi Lisa
Our holiday to Phuket was amazing we had a great time and the Merlin hotel is great this is our 3rd time there and we love it. The staff from travel online were just amazing and very helpful I would book through travel online any time. Please let us know when there is a special deal again in Phuket at the Merlin so we can book again. Thanks for all your help
Regards
Angie Macfarlane

Arcangela Macfarlane

15th Jul 2019

I have dealt with travelonline in the past, it has always been a good experience. When I have had questions they have responded to me usually same day, and always helpful... will be using their services again and have recommended them to family and friends.

Carlos Tejedor

15th Jul 2019

We have booked all our holidays with Travel On Line and there service is fantastic! All our holiday is organised from flights, transfers and Accom and nothing to worry about except enjoy your holiday! Flexible to change from their deals to tailor your holiday is also great. Can highly recommend them to get a holiday sorted on all budgets!

Damian Chisholm

14th Jul 2019

Used u numerous times .Always exceptionally efficient & helpful.Will continue to use u as often as i can.

Dr M Seidle

Martin Seidle

14th Jul 2019

Totally hassle-free and would certainly recommend to anyone not confident about online travel agents. Alisha managed to secure a booking at a popular resort in peak season that multiple other agents were unsuccessful with. Everything was smooth, trouble free, efficient and simple. Communication a breeze and couldn’t fault it. Thanks!

Shailer family

12th Jul 2019

Kelly was very obliging when we wanted to break our trip and not just take the package as offered all was arranged without any fuss.

Greg

10th Jul 2019

Travel online was amazing! From the moment we booked our holiday, it has been a stress free, convenient process to have Travel online provide us with all our details, itinerary & vouchers. It was also nice to get a ‘welcome back’ email to ask how everything went. Will definitely book with them again.

Shaylah Kutia

9th Jul 2019

Everything we asked for was achieved. The resort was amazing the transfers were all waiting also for us. Your massage place was very clean and friendly. Even the consultant Kanny was very nice in Phuket. She arranged tours for us and they were all great. Thank you and will use again

Jason Woods

9th Jul 2019

Fast and efficient service. So helpful in finding us accommodation for 4 kids!

Michael Lowe

9th Jul 2019

Very easy service to use.
Not always the cheapest, but definitely competitive and lots of choice!
I will always consult travel online when making holiday plans, and will more than likely book many more holidays with travel online :)

Lisa Cooper

8th Jul 2019

I was very happy with the service. Especially how easy it was to deal on line. I run my own business and am very time poor! But you guys made it easy being able to deal with email being able to get info at my time. And best of all everything was as described and sorted with the airport pickup. 10 out of 10. We will use travel online again no problems. Thanks Brett.

Brett Foggo

7th Jul 2019

It was super easy to book and we found that you had the best deals at the time.

Would definitely book with you again. Have already recommended you to a friend who booked her family holiday with you at the same place we stayed for next year.

Kevin Clarke

7th Jul 2019

The service was great and the prices fantastic! Will definitely book through you again and I have already recommended the service to friends. If there are ever great deals on the intercontinental Fiji again, we will book immediately. Best holiday ever. Thank you!!

Louise Nicotra

6th Jul 2019

This was the first time we have used Travel Online for our recent holiday to Bali. We were very happy with the communication and service we received from Travel Online and Kelly. Any request that we made was always met in a friendly and timely manner.
All change of details or itineraries were forwarded to us promptly. We cannot commend Travel Online highly enough. We will certainly look to book our next holiday with you.
Thank you again

Anne Fry

3rd Jul 2019

Emails always returned promptly. Changed our hotel after request with no drama. Thanks Rachelle

Sally Weber

2nd Jul 2019

Made a booking (with deposit), changed to a completely different booking (deposit was transferred without issue), had many different questions and requests for quotations...all went smoothly and handled professionally and efficiently.

Satisfied Customer

2nd Jul 2019

Was apphrensive about booking my trip online and thought about using a travel agent. Haven't travelled overseas for 10 years when the internet wasn't really big for travel. all went well and would definitely use travel online again

Shephen Hobbs

1st Jul 2019

This was our second holiday booked through travel online. Yet again it was a great experience. Great value and customer service. Even noticed and corrected some mismatched dates on our original purchase. When our flight was delayed on the way home they even touched base to make sure everything was all ok

Brett D'antonio

1st Jul 2019

This is the easiest way to book a trip! At your keyboard fingertips, you can compare the vast amount of amazing deals so quickly. Once decided, and booked, a consultant emailed me so incredibly fast. Not only do you have that initial email, there are many subsequent emails to help you keep informed and relaxed about the entire process. Incredible savings are to be made. Don't hesitate, book through this company now!

LAL

30th Jun 2019