TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.86 out of 5 from 14,612 customer reviews
Professional service. Happy to accommodate requests.
Monika Belik
23rd Dec 2018
I have booked a number of holidays with travel online and find you have competitive prices and great packages. Will be using travelonline in future.
Highly recommended
Veronica
23rd Dec 2018
Thankyou christine for your great service all our questions and fear were quickly put at ease by you and your staff
Paul Duggan
22nd Dec 2018
Thanks for helping with refunding due to no snow
Nicole Utley
22nd Dec 2018
Thank you Rachelle
We had a very trouble free break away at two beautiful and peaceful Bali resorts.
Our bookings, flights and transfers were all on time and again trouble free.
We would do this again.
Regards
Peter & June
Peter Webb
22nd Dec 2018
For an online service this was personable with great service.
Mary Woollett
21st Dec 2018
Lisa was very helpful and helped us book the perfect holiday, i would 100% book through travel online again and would recommend to family and friends.
Ashley Pollard
19th Dec 2018
Great service including simple booking and confirmation process, travel partners used, as well as keeping us updated with flight changes. Would definitely book with TravelOnline again and recommend them to family and friends.
Kelvin Maistry
19th Dec 2018
No issues at all - very smooth process using TravelOnline :)
Andrew Kerr
18th Dec 2018
Hi Claire Monica and l would like to thank you for the great service you gave us with our booking , we will recommend you guys to family and friends
Trevor Steven Wineti
18th Dec 2018
Fast communication response. Everything was well organised. No problems.
Andrew Cleaver
18th Dec 2018
Very impressed with the service provided by travelonline and in particular Georgia. I would certainly book again and recommend travelonline to family and friends. It was an easy service and with Georgia contacting me and updating me I felt I received better service than if I had spoken to a traditional travel agent face to face. I was also impressed that I only had to pay part of the trip at time of booking and the remainder just a few weeks before travel and that there were no fees for credit card payment. Travel online USA good way to go.
Dianne James
17th Dec 2018
As always very good
Gary Matthew
17th Dec 2018
YOUR SERVICE AND QUERIES WERE HANDLED IN A FRIENDLY MANNER
VERY HAPPY OVERALL
Jessica Mannino
17th Dec 2018
Great work by the team at Travel Online.
All our arrangements were taken care of with the greatest of ease. Very friendly and always accessible.
Joanne Burnham
17th Dec 2018
Travelonline did everything well. The site was easy to navigate and their response was efficient.
Great price value to book hotels.
Sharon Goodwin
17th Dec 2018
Louise was very helpful and the website easy to use. We had a great holiday!
Ashlee Abbott
15th Dec 2018
She was very helpful and always replied me back quickly.
Yoshikazu Shimizu
15th Dec 2018
Highly recommend Kelly she was very easy to deal with, the quotes were sent out immediately, so prompt great service everything was exactly as I asked for .
Tracey Thompson
14th Dec 2018
Impressed with the service. I booked a package that included flights and accommodation to Fiji online on a Sunday. By Tuesday I had the confirmed booking documents emailed to me. I did have to ask for the airline reference separately as it wasn't included on the initial confirmation, but the response was almost instance. Would definitely use these guys again.
Tracy
14th Dec 2018