TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,605 customer reviews

Very helpful, happy to help with additional requests. Would definitely use again.

Sarah Burne

27th May 2018

Stewart was very friendly & the service he provided was excellent.

Kristi-lee Ashley

27th May 2018

Service was quick & efficient. Very happy with the deal we received & would definitely book through Travelonline.com again.

Rachael Rayner

27th May 2018

The only down side of this was the agency you use in Phuket to organise the 4 hour tour, they were not obliging in anyway, so we did not use the free 4 hour tour. I would recommend to my family and friends to book with you and we will definitely be using Travel On Line for our next holiday

Roy Whitney

27th May 2018

It was great thanks for looking after us

Yasmin Dietz

27th May 2018

Great agency to deal with, any questions I had they helped me straight away with no issues at all, highly recommend.

We will be using them in the future.

Chantelle Agius-lincoln

27th May 2018

Efficiency & ability to solve issues

Konstantina Chronis

26th May 2018

I found a great deal for the resort that I wanted and did the booking online. Everything went seamlessly and once the final payment was made, the documentation arrived shortly after. Travelonline offers great deals and I would certainly look here again for future bookings.

Christine Manns

26th May 2018

Very easy and staff helpful

Narinder Singh

26th May 2018

I was nervous booking online for the first time, but i cant imagine doing it any other way now. Travel online had everything sorted. Our holiday flowed so easily I didnt have to worry about a thing. I absolutely loved all the free extras we got with our package too.

Shannon Muir

25th May 2018

Just love your instant quote option - makes it so easy! Always perfect service - responsive and always great deals on offer. Highly recommended!

Mica Siely

25th May 2018

Very easy, everything was booked and had no issues.
Only improvement i could suggest would be for all vouchers to be sent in one email instead of a few.
Would recommend you to family it was very easy to use and no hidden fees

Megan Cooper

25th May 2018

We were forever changing our booking details though that didn’t bother the travel online team nothing was a hassle. Definitely would use them again.

Scott Mullay

25th May 2018

We informed and easy to contact if we needed. We got advised of all flight changes well in advanced.

Heather Joy Dryden

25th May 2018

Hi Georgia
Everything went to plan with absolutely no glitches. Even the transfers were on time-each time.
When I needed to contact you prior to departure, this was simple, and you always responded in a very timely manner. This was very reassuring.
The price of the holiday was excellent value for money, and the accommodation was warm and welcoming.
This was the first time using a travel agent; and I was certainly in uncharted waters. I would not hesitate to use your services in the future, and most certainly am happy to recommend you to others.
I thank you for your part in our enjoyment of a fabulous holiday.

Warm regards

Vicki Camilleri

Vicki Camilleri

25th May 2018

The hotel didn't have a lift which could concern some, as four floors.

Margaret Williams

25th May 2018

Thanks. Everything ran smoothly from the airport to the bus transfers and Hideaway Resort. The Rejuvenation Centre was a great extra on the way home. Would certainly recomend this for everybody before they fly home. Yes I will looking to book with you in the future, keep the emails coming. Overall your service from start to finish was first-rate. Vinaka!

Gary Crossley

24th May 2018

I cannot fault anything from Travelonline. The communication was excellent, everything went very smoothly with tickets etc and no hassles at all with travelling. Everything was as it should have been from the room we booked to the flights.
I will use you again for future travels.
Thank you
Fiona

Fiona Thom

24th May 2018

I have been using Travelonline for about 5 years now. Have recommend them to a lot of friends. Love the efficiency of return emails when I am first getting quotes. Will continue to use Travelonline thankyou

Donald Brett Osborne

24th May 2018

Pleasant and smooth experience

Mick Wilson

23rd May 2018