TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,605 customer reviews

Positive mostly great communication and easy to book our trip travel on line with

but in Fiji The group that handles transfers were a bit lax in letting us know about transfers back to the airport and ended up chasing them for the pick up time also the 45min massage outside the airport is difficult to arrange and coordinate so should not be included as a bonus as the only transport is to close to flight time

Happy to travel with you guys again

Colleen Blignaut

17th May 2018

All was very easy & simple, even though I kept on changing my mind you all were very patient! Yes, I would & have recommended you to my friends & family.

Sarah Lambert

17th May 2018

Thanks again Travel Online for booking us a wonderful holiday. The whole process was seamless and stress free and I thank Lisa for being a great consultant.

Bronwyn Peart

17th May 2018

Amazing service all round!!

Sharon Collins

17th May 2018

We were very happy with the service received and enjoyed our holiday immensely.
We would definitely re book with you.

William Waldron

16th May 2018

Although my emails never got replied the package deals are unbeatable so i won't be going through any other agency!!
Travelonline were lenient with extensions and when i arrived at hotel i got alot more for money thanks to travelonline.
Very happy!!

Ms Ioane

16th May 2018

Had no problems with your service and all questions answered in a pleasant manner. Have no reasons not to book again.

Ross Wetherall

16th May 2018

Travelonline provided excellent service and made booking our holiday very easy. Great communication before going on holiday and everything ran smoothly whilst we were on holiday. Will highly recommend using their services and will be booking again with Travelonline :) thank you.

Adam Goulding

16th May 2018

I would book thru you again. Lisa u were great thank you.

Suzanne Wilson

16th May 2018

Everything ran smoothly, transfers worked efficiently, This wasn't travelonlines fault, but the airline changed our flight times, which meant we lost a full day going over and arrived really late and had a long drive in the dark to our hotel.

But we would use Travelonline again.

many thanks for your service.

Hilda Saultry

16th May 2018

Great service and was easy to book with you guys, the fact we booked accommodation and flights in one package made it simple and easy thank you

Blake Austen

16th May 2018

Hi Rebecca, thank you so much for your email...
We had a fabulous holiday in Fiji staying at the Sheraton Fiji Resort. Beautiful island, fantastic resort, and we would highly recommend both the resort and TravelOnline for future bookings. Infact we plant to use TravelOnline each time we travel :) we have already booked for our family trip to Bali in August!!
Thank you for all of your help :)
Lisa Cooper

Lisa Cooper

16th May 2018

Very Happy with the service , thanks

Steven Kemper

16th May 2018

Our first overseas trip and first time user of this service. Highly recommended. Great prices and great service. Always got back to me quickly and even confirmed our bookings so I didn’t have to ring overseas. Will be booking with you again!

Joel Williams

15th May 2018

We ran into a number of people at Patong Merlin who have booked through “travelonline” they said they were extremely happy with the service
Others who booked through other supplies were unhappy with there service
So well done Travelonline

Peter Taylor

15th May 2018

All we asked for was delivered. You can't ask any more than that. Maybe a quicker response to emails during the planning stage would have been less stressful. Lisa was easy to deal with and very helpful from organising flights, to accommodation to transfer transport to the resort. Good value for money, too.

William Ayres

15th May 2018

Everything was organised and well handled

Leon Kok

15th May 2018

Excellent service.
And an amazing holiday!
The hotel was absolutely ideal/ perfect for our family, it was exactly what I had wanted!
It ticked every box.
It was everything I had requested.
The flights were the times I had requested and wanted,
The whole package that was put together was perfect!
There was not a single issue from start to finish, everything ran seamlessly.
I was very happy with the overall price.
I had spent months comparing/ googling.
So I was very happy with what I paid.
I would definitely recommend and use Claire again!

Sarah Patching

14th May 2018

Very happy with service

Michael Thompson

14th May 2018

Friendly and efficient .

Belinda Haynes

14th May 2018