TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,567 customer reviews

You were always very helpful and accurate in your instructions everything fell in place as per plan thank you so much for all your help it was a great holiday cheers, definitely contact you next time and recommend to anyone else.

Giovanni Marmino

29th Aug 2017

I would like to thank you for organising our holiday to Thailand.
We were very pleased with the hotels that we stayed at but most of all we were very impressed with the efficiency of the hotel transfers, at no time were we waiting for the transfers as they were always there waiting for us.
The only downside for the holiday was the 6 hour delay at Phuket airport waiting for our flight to Bangkok to stay at Siam@siam design hotel.
There was a distinct lack of communication at Phuket airport as the only people that knew that our flight was delayed was the ones at the front of the queue.
This delay meant that our plans for Bangkok were thrown into disarray as we were only there for a day and a half of which 1/2 a day was spent waiting at Phuket airport.
Thanks again for your help.

Michael Sobing

29th Aug 2017

Efficient and timely responses

Philip Macisaac

29th Aug 2017

The service we received from the very start of organising our holiday to arriving home was extremely great. Any questions we had were answered in a perfect way that we could understand. We have already referred travelonline to a friend when we arrived home, and yes we will be contacting Lisa in the near future for her help in another holiday.

Grahame Mckissock

29th Aug 2017

The team at TravelOnline were so helpful and the booking was so easy and we had a great time away. Thank you so much

Simone Kirsten

28th Aug 2017

Quick response turnaround which is good.

Rebecca Lyons

28th Aug 2017

Efficient and professional

Fiona Mcsherry

28th Aug 2017

I was a little unsure when I had booked as you hear a lot of scam's out there. Everything went well with very helpful and friendly staff. It was a smooth holiday when it came in to checking in.

Laticia Jones

28th Aug 2017

Excellent service, very professional and responsive.

Timothy Aitu-gallagher

28th Aug 2017

Very happy with Travel On-Line and will surely use again. Got me a much better price at a Bali resort than using the resort's own website.
Great communication. First Class service!

Robert Mckenzie

27th Aug 2017

Got great extras in package and all correspondence on time and in detail

Cheryl Dykes

27th Aug 2017

The entire process was efficient effortless. Consultation,when needed was prompt and informative. Great job.

Keith Jurd

27th Aug 2017

By far the cheaper package on the internet. Very helpful staff and made booking a holiday easy. Thank you

Simon

27th Aug 2017

Fantastic service from start to finish we will use you guys again very impressed, good description of hotels and an easy to use website with good personal back up.

Thank you

Ian Pemberton

27th Aug 2017

Good service. Great deal. Would book again.

Lucia Jocelyn

27th Aug 2017

Professional service very attentive and quick with email replies. We were organising our 25th wedding ceremony with a party of 22 family and friends which is never easy and travel online staff were always helpful and understanding. Thank you

Franc Bizjak

26th Aug 2017

Like being able to include/exclude and upgrade when building quote. Easy system that was very clear.

Adam Keath

26th Aug 2017

We have received excellent service and help from Travel Online and would definitely book with them again. This was the first time we booked with an online company and will have no hesitation in doing the same next year. Everybody was most helpful and obliging.
Thank you very much to all at Travel Online. We have already recommended this service to a number of family and friends.

Michael Cross

26th Aug 2017

Very helpful and fast service
Laura answered any questions fast
Great service

Joanne Brennan

26th Aug 2017

very polite and helpful

Garry Whibley

25th Aug 2017