TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,567 customer reviews

we will book with u again

Wesley Inwood

18th Jul 2017

Very happy with the service. Any issues were sorted quickly.

Geoffrey Bennett

17th Jul 2017

Good service, thanks.

Liliya Pelikh

17th Jul 2017

Professional support at Travel Online - booked this very last minute and they were great.

Catherine Chaffey

17th Jul 2017

Thank you we had a wonderful holiday. Was fantastic value and Lisa was a wonderful travel agent. Would definitely use Travelonline again.

Julia Mchenry

16th Jul 2017

Yes I would book through you again

Gary Hancock

16th Jul 2017

Our travel agent Jodie was always very helpful throughout the whole process. Keeping us up to date with any changes and making sure we had everything we needed. I would recommend travel online as it was cheaper when booking accommodation than other websites and offer great deals.

Jaryd Cook

16th Jul 2017

easy booking, great service and great pricing what more could you want.. definately will be booking with again

Tanya Seitz

16th Jul 2017

Excellent and very well organised. Will book all my holidays with them now.

Gagan Garg

16th Jul 2017

I booked accommodation and transfers through TravelOnline, and even changed dates for the accommodation once or twice. Up to this point, everything was easy and there was never an issue. Everything was done through email which was convenient. Usually when travelling, I book it all myself so I have no idea why I used the service. But anyway... I did.

We fly into Krabi and we have our sick daughter with us. There was no vehicle to pick us up. Fortunately, it's cheap and easy too get transport. What is very annoying is we paid an absolute premium for transfers. I knew this when purchasing the transfers but I thought I'd do it for the convenience and peace of mind. And flying in with a sick child, I was SO glad I had booked the transfers. But there was no car there. We waited. We asked around. Nothing. Then we caught a cab.

I contacted TravelOnline who refunded my money and also gave us our transfer back to the airport at the end of our holiday. So although at the time I wasn't happy, I was happy that I had no issues getting my money back. And I was happy they gifted me a free transfer back. Very fair.

I would have given 5 stars if this one mistake didn't happen

Richard Harvey

16th Jul 2017

We loved how Cecilia was able to organise everything with such short notice, offering us different options when the one we chose was not available.

Giulia Nevi

16th Jul 2017

I've used Travelonline twice now and found the website so easy to use, easy payment plan, great deals & helpful staff when I asked questions. Will definately use again ;)

Kelly Grego

15th Jul 2017

Excellent service as always. Answered any queries quickly. Have used travel online for all of our holidays and had no problems at all. Great to see now that you can pay by pay pal..

Andrew Greig

15th Jul 2017

Great service
Prompt responses to all questions
All travel went smoothly
Would use again and recommend to others

Nicholas Bradford

15th Jul 2017

Great service

Talia D'amato

15th Jul 2017

Thank you for a wonderful experience. You made the whole booking seem easy

Bill Vezos

14th Jul 2017

Thanks for making our holiday so easy to book and arrange.

Brendan Shepherd

14th Jul 2017

Fantastic device and extremely helpful thank you so much!

Bradley Nimmo

14th Jul 2017

Have used service previously and would possibly do so in the future .

Gordon Thomas Dick

13th Jul 2017

Although we changed our mind several times you still came up with some great packages. We enjoyed your friendly advice and great service.

Allan Knight

13th Jul 2017