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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,273 customer reviews

I have booked with travel online for 3 years in a row. They are very helpful and their airport transfers in Bali are excellent. Even one year with an extremely delayed flight , the driver was there waiting. A great way to build your own holiday Transparent with costs . Prompt communication and delivery of travel docs .

Peta Maher

2nd Jul 2024

I recently booked a trip through Travel Online and was very pleased with the experience. The service provided excellent value for money, offering competitive prices for high-quality accommodations and activities.

The booking process was smooth and efficient, with clear instructions and prompt confirmation.

Additionally, the staff in Thailand were fantastic. They were knowledgeable, helpful, and always available to assist with any questions or concerns. Their friendly demeanor and professionalism added a personal touch to my travel experience.

Overall, Travel Online is a great choice for anyone looking to plan a trip with ease and affordability. Highly recommended

Christopher Steedman

2nd Jul 2024

Everything was perfect and well organised.

Carmy Lund

2nd Jul 2024

Very welcoming explained everything that I needed to know.
Very Helpful

Sarah Elizabeth Butler

2nd Jul 2024

Excellent and nothing to fault.

Clayton Lund

2nd Jul 2024

Very efficient and grloful

Melanie Sargent

2nd Jul 2024

Fab service from Emma, very responsive and have already recommended to a few friends.

Nicola Mence

2nd Jul 2024

Great service

Geoffrey Rees

1st Jul 2024

We've used travel online for a few years now - always a go to for us - and I have dealt with Hannah a number of bookings. What a helpful person!!! Absolutely deserving of a 5 star rating!

Maryann Cluff

1st Jul 2024

Very happy with the service we received, Everything was sorted and made the holiday easy and stress-free.

Craig Hassall

1st Jul 2024

Again couldn't fault Emma and the Travelonline team. Great service and easy to book. Loved the $100 voucher towards a future booking and will certainly use it.

John Carroll

1st Jul 2024

We had a very smooth holiday booking experience. I was a little sceptical about booking all on line but contacted Nicole and she put my mind at ease.

Reviewing the quotes and confirming our itinerary was easy. Nicole was helpful and friendly.

Payment was easy and we promptly received a receipt.

All travel vouchers were emailed and in order.

On arrival at the Phuket airport, we collected our luggage and headed towards to exit, this is where we found our name for our driver and our hotel transfer was quick and comfortable.

On arrival at the accommodation, check in was easy and the staff friendly and helpful. The accommodation was clean, comfortable, great location and the meals provided were excellent.

The lady (forgot her name) came the next day to book our included four hour tour and we booked other tours with her. She was easy to understand, very friendly and knowledgeable with tours on offer and the local area. It would have been helpful if she had mentioned dress code for the temples as we were not dressed appropriately to go inside.

Our booking experience and holiday was a huge success. We had an absolute blast and if this deal comes up again in two years, we would love to go again.

Sherie Riley

1st Jul 2024

Responses were quick, everything went smoothly with our booking. Great service. Thank you

Debra Potts

1st Jul 2024

Had a few health issues prior to the trip. Travel online were brilliant at sorting it out.

Bruce Parker

1st Jul 2024

Thank you for taking the time to check all our options and making booking so simple

Charmaine Vaughan

1st Jul 2024

Perfect trip away with the family!

Joshua Bell

1st Jul 2024

Straightforward and simple! Have booked with Travelonline in the past, and will do so again in the future!

Joanne Penrose

30th Jun 2024

Yes recommend

Alyssa Veneris

30th Jun 2024

Travelonline were always easy to communicate with via email, whether here in Australia or actually on the holiday.

Emma Harvie

30th Jun 2024

I could not fault any aspect of the service "Travelonline" provided. The total experience was faultless. Thank you.

Kym Harding

30th Jun 2024