TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.0/5

Customer Service Reviews

4.86 out of 5 from 13,825 customer reviews

When the original inquiry was made, had no problem receiving prices promptly, went ahead with the booking and everything went smoothly with no problems. Once final payment was made i received all documentation necessary via email. Was very happy with the out with no hazels. Was very happy & thank you had the most wonderful time in fiji. I would recommend the Sheraton Resort to my families & friends, the room we had was amazing looking over the beach, service of the Fijians made us welcome, would definitely recommend the resort also.

Louis Paul

11th Apr 2013

Thanks Annaleise and team, your service was excellent, I've copied my feedback about the island below FYI too. Regards, Lea Gill

Heron Island is simply stunning! The staff is made up of a wonderful crew and they do try to help you so much. We had no hot water or water pressure in our room but no one ever died of having a cold shower! The food is first class. It's a shame that the actual rooms are a little run down and paved pathways need a revamp but I'm sure that will come in the soon to be renovated resort in May and June. The birds are noisy but that's what you go for, the amazing environment. So nice to get away from technology for a few days too. I would be VERY happy for my tax payer $s to go towards a capital injection of funding into the island to restore it to its former glory and to ensure the brilliant scientific research into reef health can continue while still maintaining the casual and relaxing atmosphere. The launch trip is very rough but the boat is so strong and powers through the swell with ease. I'm not a good sailor, so if I can do it so can you! Pop a Travel calm ginger tablet and you'll be fine! The Reef Room was well worth the upgrade too. We have some treasured memories of that beautiful blue water all around, despite the rainy weather off and on we were still able to 'do it all'! The resident entertainers - 'Beautifullymad' - Tony and Kris, just brilliant and doing so much to support the plight of the Sea Turtle and so many other social issues! Thanks Heron Island, we loved you!

Lea Gill

11th Apr 2013

super fast booking wih no problems and value for money.
I dont go anywhere else as always a deal on travelonline.com

Paul Gormly

10th Apr 2013

Excellent informative service at all times , thank you Natalie

Len Willson

10th Apr 2013

I cannot fault your service. It has been top quality and peace of mind during our planning and preperations for this trip. All bookings , Transfers etc ran smoothly. Many Thanks.

Stephen Brown-bayliss

10th Apr 2013

We liked that when we had a query it was responded to with fast and friendly service, many thanks.

Tony Savia

9th Apr 2013

Everything went really well for us. Well organised.
Thanks so much for an effortless holiday

Jennifer Douglas

9th Apr 2013

Yes would book with you again

Gerard Johnstone

9th Apr 2013

Very Happy with the service we received this is the first holiday we have booked on line, all follow up was prompt and helpful

Yes we will be looking booking our next holiday with you and would recommend you to friends

Richard Thamm

8th Apr 2013

Everything went smoothly thank you. I would book with you again and reccomend to my friends and family. Thank you.

Deirdre Waddell

8th Apr 2013

I really like the prompt service provided by Annaleise.

The process was very easy and she kept me updated with the developments of the booking - from start to finish.

All the required travel documents provided were comprehensive and specific customer instructions were accommodated accordingly.

Well done TravelOnline! Keep up the good work!

I'm looking forward to you organising my next family holiday

Regards,

Rommel

Rommel De La Vega

8th Apr 2013

great service, thank you

Antony Bucello

8th Apr 2013

Booking with travelonline was so easy. The price was significantly cheap than any quotes we got for other non online travel agents. It took the hassle out of booking our holiday. Would definately book with travelonline again.

Pmo

8th Apr 2013

Everything went very smoothly, especially the flight and transfers. The people on Plantation resort were just wonderful so caring , helpful and happy even though there had been damage to the island and dining room after a recent storm.
Just a great place to stay with fantastic snorkelling and ocean swims and water activities. Have told all our friends about the trip.

Would book with your company again, thanks for all you did for us........appreciated.
.

Andree Thiessen

4th Apr 2013

Kimberley was always efficient in getting back to me with quotes and any changes that I requested were not a problem and managed well. Kimberley offered advice to any alternative options that helped my situation when a change was required.

I would certainly recommend this service to anyone.

Helen Goodyear

4th Apr 2013

Had no problems with the booking. Service was excellent. Had a query which was answered promptly and to my satisfaction.

Peter Day

4th Apr 2013

always when looking for getaways travel online is my first website to check out , highly recomended

Sylvia Schneidewind

4th Apr 2013

everything that was discussed with me about this holiday happened without a problem lisa was very helpful and i would have no problems recommending travelonline to anyone and i will use this service again

Andrew Mckinnon

3rd Apr 2013

Shameem and the whole team were excellent - you gave us a great price were very efficient and we thoroughly enjoyed our holiday - if you take this level of service with us each time we book we will be very happy return customers.

Thanks again!

Phillip Ryan

3rd Apr 2013

Booking over the internet I was a little cautious of as I did not want any problems. However the service was excellent and our holiday went as expected. By booking with Travel Online we saved about $900 compared to retail outlets / shops.

Would highly recommend Travel OnLine and will use them for all our future holiday bookings.

Maria Rundell

3rd Apr 2013