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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.1/5

Customer Service Reviews

4.86 out of 5 from 14,280 customer reviews

Fantastic customer service from Lisa and Travelonline. She made everything easy with prompt efficient follow up to our requests, all bookings completed smoothly - from Flights to accommodation and travel/ transfers etc. All went smoothly and without a hitch, meaning we could relax and enjoy our holiday! We highly recommend you book through Travelonline!Ā 

Roseanne Way

1st Mar 2024

Maria was great, helped us to find an alternative when our original choice was unable to proceed. Have used travelonline many times & each time has been a positive experience.

Allison Champion

1st Mar 2024

Hi Kristy, everything was brilliant and we're definitely looking at going again in the future. Thank you for all your help and support!

Joanne Blakeney

1st Mar 2024

hi natash r thank you for great service and help thank you travel online for your great deals best travel agency i have dealt with thank you will be back soon alan

Alan Smith

29th Feb 2024

The trip was flawless. For the price that we paid which includes return flight with 20kg baggage, airport transfers and hotel accomodation at Seminyak with lots of freebies, there's nothing more that we could ask for more. Adam Ary, the diver who picked us up and dropped us off at the airport was excellent, we'll hire him again if we come back to Bali.
Four Points by Sheraton Bali Seminyak is strategically located 300 metres away from the busy streets so there's peace and quietness when you wanted it.Ā 
We were able to see places and got exposed to the Ā local culture within 5 days, from nature to temples to the beaches, tasting local delicacies including the world class Kopi Luwak and experienced local hospitality.
All in all that was an experience to be remembered for a long time.

Roberto Bulanhagui

28th Feb 2024

Great to book again with TOL

Damian Wood

28th Feb 2024

Courtney was very helpful; in finding accommodation "must haves" that fitted into a date range we had

Robyn Croker

28th Feb 2024

No disappointments everything worked.

Irina Onichshenko

27th Feb 2024

Hi Kristy, Thank you for everything. All rate 5 star, with the exception that I was disappointed at how steep change fees were. Thanks again.

Aubbrey Chapman

27th Feb 2024

This was my first experience using TravelOnline and it was fantastic. Took all the thinking and worry out of travelling. From the moment we saw our private driver at the airport, we knew we would be well cared for.

Lauren

27th Feb 2024

Great company to deal with , the only issue I have which is good for peopple to know is
since booking through a third party once you get your flights you cannot
access anything It is on HOLD the whole time therefore we could not go online and add seats
meals or add extra luggage this was painful as it took a few lengthy
phone conversations with Virgin to amend this , the flights show up in your app itineray but you cannot amend anything.

Tanya Collins

27th Feb 2024

I was happy with the service, it was easy to reach out support and have very prompt and clear response every time

Olga Chernitsyna

27th Feb 2024

Always got back to me when I asked something from them and the whole trip went exactly to how the trip was meant to go all ran smoothly.

Belinda Kate Xuereb

27th Feb 2024

I have to admit that I was a bit sceptical about this hole proses of just booking and paying and let someone else do all the organising, but it was just that simple we got exactly what we paid for with absolutely no fuss, will definitely keep my eyes out for future deals,,,,

Andrew Hall

26th Feb 2024

great holiday , great place to stay , your company is amazing ,thank you

Dean Golding

26th Feb 2024

Emma B was always prompt to offer support and to address questions

Tanyaradzwa Kuwana

26th Feb 2024

Booked holiday to Phuket, great service. I have booked holidays previously from this company, never had any issue issues.

Rohit Narayan

25th Feb 2024

Top notch service from Travelonline....no complaints whatsoever.

Jennifer Lilliman

25th Feb 2024

Very happy with travel on line service, travelled with you a few
times now and cannot fault it, many thanks.
Would definitely recommend you and have done.

David Booth

24th Feb 2024

Everything went very Smoothly.
Thanks. Wouldn't mind doing another travel somewhere elseĀ 
Later in the year.

Birendra Sewak

24th Feb 2024