InterContinental Hayman Great Barrier Reef Reviews

Stunning resort and location. Boat ride to the resort was excellent, met by golf carts, then given a personal tour of resort. Huge rooms, massive main pool next to the main part of the resort, and smaller infinity pool at the other end of the resort. Beach and island are lovely. Limited dining options that book up quickly.

Room outstanding, service friendly, environment stunning.

Wanted to have a break where I could relax and unwind. Hayman Island is the perfect place to do just that. From first contact at the airport concierge desk to drop off back at the airport the Hayman Island staff were friendly and helpful, the customer service was superb.

We enjoyed a fabulous weekend on Hayman Island catching up with long time friends to celebrate a birthday. Everything about the weekend was "top notch"

We enjoyed our stay very much. It was our 50th Wedding Anniversary. We even managed to the climb the entire Loop! We enjoyed a Couple's Back Massage and also, a 1 hour Helicopter Flight over the Reef, Heart Reef and Whitehaven Beach.
We asked for our fridge and bar items to be taken away so that we had space to use in the fridge and this area. This was kindly done and very helpful to us. As we are in our 70's, we mostly eat very small meals at night and usually eat our main meal in the middle of the day. With the breakfast included, we decided to skip our usual lunch time practice of our main meal and we did not have any meals in the restaurants at night as we couldn't do the big meals justice. However, we did use the FIFTY facility, and AQUA facility before its early close on occasion. We also purchased some pre-wrapped food from the Cafe and kept it for night time. Would have liked to be able to get fish and chips at BAM BAM because we only used the heated pools and it meant we had to go all the way to AQUA to have fish and chips for an early dinner.

The moment I stepped off the ferry I was floored by this natural beauty called Hayman Island! Why haven't I come earlier? The hotel itself commands attention as its front and center around the beautiful flora, fauna and wildlife on the island. The room was lovely and the view absolutely stunning with the ocean just in front. Due to its sheer size, it felt like we were alone but when we visited the pools or dined out, we were surrounded by lovely travelers & staff. What can I say... it was a great vibe! Restaurants yum (shout out to Bam Bam), Spa Centre glorious, Pools devine but nothing can top the service received from reception all the way to wait staff that made it more fun when they took the time to have a chat. Keep up the amazing customer service!!!

Good place to relax

Excellent staff

We celebrated our 28th anniversary on Hayman Island. It was a wonderful idyllic experience. Highly recommended!

Great place to relax in an oasis tropical environment 
Staff are sensational, friendly and trained well

the moment we stepped on to the boat our holiday began the sea food  night fantastic  view from our room brilliant can not wait to go again 

Firstly I want to thank Travelonline for their excellent service and great holiday deals.
We took advantage of the Hayman Island package for our Island escape.

We had a wonderful time .We had high expectations and we were mostly impressed for our stay being a luxury resort.
Firstly , the boat transfer from Hamilton airport definitely exceeded our expectations. The boat was gorgeous , beautiful seating , Champagne was provided and the trip was smooth and pleasurable.
We chose a premium beach access room which was perfect. Private outdoor seating and just a few steps to the beach. The view from our room was breathtaking.

We indulged in great wine, beautiful fresh friut and delicious seafood.

The day spa was exceptional. The staff there were fantastic. The treatments were world class!
Housekeeping staff were efficient and provided excellent service.
Bam Bam was our favourite restaurant, fabulous cuisine.

The beach was beautiful and the built in big umbrellas with sun lounge chairs with a table was a nice touch.
The service was inconsistent, and the buffet breakfast was quite ordinary.
All the pools are fantastic, and we also enjoyed cocktails at the Aqua restaurant by the pool.

Overall, we had a great time and yes it is worth it.

Rooms are a bit tired in some aspects with things of working. 
Staff are working but I don't feel they go over an above like you would expect at such a resort. Many things that were missed. Fishing got cancelled and not offered any other option provided and to do our own research to get a boat from airlie and coordinate with hayman. 
Launch transfer was not well timed on way home had to wait 3 hrs at hayman. 
Restaurants fully booked but not full on booking system

Great service fantastic place

So peaceful and relaxing. Thankyou travel online I certainly will be booking my next holiday with you.

Travelled in August/September 2023 from Brisbane - a birthday present for my wife. Long trip to/from taking most of a day each way. The resort was simply in a beautiful location, with fantastic weather and attentive/polite staff. Where the resort "lost points" :- the room whilst luxurious, was in need of an update - carpets had some stains, chipped paint on doors etc, and tech that would fail at times; the restaurants (3) were noisy and must be booked in advance - no walk ins. In fact we had problems getting a reservation each night even though we made inquiries as soon as we arrived on the first day!; The spa - again bookings were a problem - securing a treatment only on our last day. Otherwise the pools, grounds, bars and entertainment were all great.

Hayman Island is expensive so you expect it to be great--and it was! The staff are incredible and make you feel like a VIP from the moment you arrive until you leave. The pool was amazing, the day spa was out of this world--the best facial I have ever had! Thank you Danielle! The snorkelling on nearby islands was fantastic. We lucked out with gorgeous weather. August is a great time to go as you get to see lots of Whales migrating thru the area as well, so free whale watching included!

The resort staff are extremely helpful and friendly. The room was great with views of the ocean. The resort toilets were not clean and a number of blockages throughout our stay. I would give them about a 1/10. It would have been good to understand which restaurants were open on which nights in advance.

Thanks

We enjoyed a great room overlooking the Pool, great swimming in pool with beers readily available. Restaurant meals great variety and excellent standard. Room spacious and enjoyed luxury fittings.

I have been to a lot of places and I must say, this was the best I've been to. It's just beautiful

For a winter escape within 2hrs 15 minutes from Sydney is Hayman island .
The staff, the location ,our room , the view ,was absolutely wonderful . From the minute you get off the plane at Hamilton island your holiday starts . We are so looking forward to returning again .

This island is an absolute paradise. Everything was always clean, the rooms are spacious, the restaurants were great and most importantly the staff were incredible.

The daily choice of activities were vast and there are many options to choose from. If you needed something, nothing was ever too big or too small, the staff are always happy to ensure your experience is a special one.

The selection of food in the many restaurants were fantastic with incredible flavors incorporated in to each and every dish. You can really tell there are chefs involved that care about the flavors they put out to their customers.

Special mention to these staff members that made our honeymoon a special one and also went over and above for us. Their positivity and generosity in their friendliness are such an asset to this island.
Sheridan from Pacific Restaurant, Mat from Pacific Restaurant, PK from activities team and TJ from Heli Reef experiences.

Loved every second, staff were so attentive! The resort and food is next level!

the property is well maintained and run. staff is very friendly.
I would have love more seafood and vegetarian options for dinner and lunch.

great place and service

Staff are friendly

I really wish I could score this higher but we have such a bitter taste after this stay. The boat ride over pumped us up for a fantastic 5 star stay and when we were shown to our room it wasn't what we booked (we booked king ocean view lagoon room). There was no ocean view and the lagoon is green and lacks any kind of beauty. For almost a thousand a night this was unacceptable. We then complained and were moved to a twin room!! No married couple wants a twin room. They pushed the beds together for us but it was so uncomfortable. After much back and forth and phone calls with management we were moved to poolside room in the end and that was a fabulous room, much more in the range of 5 stars and what we were expecting. The water activities were so great and the sports available were heaps of fun (tennis, squash, air hockey etc). Food wasn't amazing but there were plenty of restaurant options. There's nowhere to buy any supplies, groceries etc on site - just a small shop with very few food options. FYI.

We went to Hayman for a special anniversary and were not disappointed. Dining in the restaurants was restricted, so essential to reserve at earliest opportunity. We did that but still had our selections limited. Otherwise highly recommended, with nice spacious rooms and excellent service. Hosts did everything they could to help us enjoy our stay.

Gorgeous resort, wonderful service

Enjoyed our stayed so much! Definitely coming back :) A beautiful location and Resort.

A lovely stay in this beautiful resort. The accommodation is of a very high standard, and the quality of the food in all of the restaurants was very good. The resort was very quiet and only two restaurants were open on 3 of the 4 nights we stayed and many of the excursions were only running once or twice a week. A number of new staff were being trained ready for the expected increase in guests when the borders reopen and this may have been the reason for the service in the Pacific restaurant being poor on a couple of occasions. Otherwise the service was generally very good throughout the resort.

The hotel went above and beyond to ensure we had a comfortable stay. It was our second time visiting and will be sure to be back again

We loved the island and the resort. Some of the staff were excellent as well and had been thoroughly trained. However, some of the staff were also inexperienced, which meant that there was a great disparity between the quality of staff members. We also had an unpleasant incident with the events team trying to charge us for an event we did not go on, which could have been dealt with by the staff much better. The facilities were fantastic, and the food is of really good quality as well. Overall, a great place to visit.

Nice location, beautiful room, awesome pool areas but average food

Loved everything about this hotel. Amazing service, friendly stuff, modern and comfortable room, delicious breakfast, swimming pools with fresh, salt and heated water to suit every test. Very pleasant and comfortable transfer.

Fantastic destination with amazing views. Friendly service, good choice of restaurants although pricey on bottles of wine. Grab and Go cafe great for fresh sandwiches and purchase of alcohol. Rooms lagoon view could not fault, lovely fitout. Seafood Buffett on a Friday night expensive but worth every cent. Great choice of tours and water sports (tide dependant). Service friendly but with limited experience all staff need to work on going over and beyond to provide that five star destination. Longer than needed wait time on restaurant service, kayak tour only toured one destination rather than three as stated in flyer areas for improvement. Beautiful pools with lots of seating/lounges. Amazed on how big the island was with the option to hike/snorkel/see beautiful sunsets.

Hayman Island is fantastic for anyone who wants to have a relaxing time. When we stayed only one restaurant a night was open due to less people staying and COVID restrictions.

The breakfast is fantastic with so much choice and our suite and the staff were excellent

We had an excellent stay in this beautiful resort.

We thoroughly enjoyed our stay. If we were to give feedback it would be that more spa and hairdressing services are needed. We could not even make an appointment as they were fully booked.

Overall, we had a good time. however, we felt that the food in both bam bam and amici's was pretty ordinary, the food in pacific was by far the best.

Service was mazing, cannot fault it at all. Had a lovely time, such a beautiful resort

really good resort for families with a big shallow sandy pool for kids and meal option for kids. many bars and dining option plus lots of activities to do.
hiking, snorkeling, jet ski. fishing, day trip, helicopter tour and more

Amazing place

We loved our stay at Hayman island Intercontinental Resort. Our room was gorgeous, the view spectacular, the staff were wonderful. Our favourite restaurant was Bam Bam. The staff there were amazing; Mav, Tiffany and Stephanie, thanks. Other staff were also terrific across all areas of the resort. Can’t wait to return !

We had a lovely time on Hayman Island, the room, the view, the staff, the facilities, the hiking, the food and more were all fantastic. We were very lucky with the weather and had sunshine and no wind.
We were lucky to get an upgraded room which was beautiful, thank you and it was my birthday so a special little cake arrived in our room. Very thoughtful and appreciated. It is an expensive Island but to me, well worth it. We were not impressed with food or service at the main pool bar called Aqua bar I think.

Thanks to everyone

Great resort very clean and relaxing

We stayed in a King Lagoon Oceanfront room and it was perfect. Stunning view and excellent spacious and functional room. Infinity pool a great place to spend multiple days lazing, swimming and reading. Highly recommend.

The location was breathtaking, and we did have a wonderful time. however, the staff need to improve on their customer service. Services were inconsistent to what you would expect from a Five star resort.

The Intercontinental resort at Hayman Island has amazing potential to be one of the best in the world. They just need to improve on service offering.

To finish on a positive note, the boat transfer trip to Hayman was first class.

We had a great time

We had the most incredible holiday here, I can not recommend this place highly enough. Can’t wait for our next excuse to go back!

This was a return visit for us. Happily the cyclone veered away from the coast and we enjoyed good weather. We had a good room close to the infinity pool and Bam Bam. Dining was good, not exceptional but we were happy. We hope to come again.

Our stay at the Intercontinental Hayman Island was everything we hoped for.
We highly recommend it to all who are looking for a relaxing retreat filled with luxury.

Bam Bam restaurant had fantastic staff and food. Couldn’t fault it.
King Beach room complimentary upgrade for our 20th anniversary absolutely perfect.

A great spot. Great service. The vacation starts right at the airport in Hamilton Island. Trust in the service team and everything is organized in the most pleasant way you can image.

Amazing resort and world class service.

Hayman Island was exceptional. All facilities were beautiful and the service second to none. Best anniversary celebration ever.

Will book again if this offer comes around
Heaven on earth is hayman island

Hayman was beautiful! Not having to check in or out was awesome. May be due to not being busy season (Oct)? Food was nice, although not amazing. Value for money for food not so good. The little shop were you can buy snacks lacks variety and is your only option for a few hours of the day when the restaurants close. Some things way over priced. Should have brought more food from home for snacks. The hotel itself and the room is pretty spectacular though! Would come back.

Dining options were limited and expensive. We found that there was not many options on the menu and the deserts were few.

Gorgeous room and facilities!
Dining just needs to be more 5 star experience

The room very nice, clean, modern and comfortable! In the Pacific restaurant hot and cold buffet breakfast, fresh juice maker was amazing! Many sport activities, lots of fun.
The staff very polite, kind and helpful.( Elaine, Amina, Chelsea, Sam, Jacqueline, Zarah )
The boat cruising to Hayman Island was an unforgettable experience!
The organization was fantastic.
Here we celebrated our 10th anniversary, we decided very well, we chose the best place!!! Thank you very much everything.
I recommend this beautiful place to everyone!

It was truly magical, I have been missing it since returning and can’t wait to come back to Hayman island. It was a holiday to remember!

Dear Team

It was a beautiful island and the staff were warm. The service however was lacking such as room being made up at 3.30 p.m. in the afternoon. Toilet was not overly clean, stains on the floor in the room, chips on back of door.

We went to celebrate a birthday and wedding anniversary. On the yacht over they ask you to complete a form to advise if you are celebrating anything special.

We did give feedback and they kindly sent us two bottles of champagne and some chocolate. However the island is expensive and the advertise in relation to luxury and attention to detail however, they failed to deliver on this. I had cutlery dropped on me, drink order missed, not filling up coffee in room despite two telephone calls.

If they charged less and did not promise the top end luxury then there would not have been anything to be concerned about.

Many thanks

We would definitely go back.

We were dissapointed with the service a couple of times for a five star resort. For example rang to book restaurants for dinner and there was no answer during the afternoon.
Food and beverages were overpriced, which impacted the overall value of the trip.

after dinner no entertainment / activites

This place is perfect for a honeymoon or special occasion. It was beautiful and romantic. The service is top quality, the food is outstanding and all the paid and complementary activities were great too. I'd recommend doing one of the many hikes they have available as the views are breathtaking. We also did the Whitehaven beach helicopter tour which included a picnic on the beach. Very special for our honeymoon.

The resort offers all you could want and more - definitely worth the visit. If you can do it in your lifetime you should without delay

Service was great. Room was clean. Location was beautiful. Extremely relaxing for the normal busy couple. The only negatives were that the air-conditioning in the room was too cold and that the boat transfer from the island back to the airport was late and consequently we almost missed our flight home - it was the final call for the flight when we had just arrived at airport check in!

We had the most amazing stay at Hayman , our celebrating started the minute we got off the plane , the staff are so well trained and made our holiday really special , the restaurants are excellent , the pools are stunning , the rooms are pure bliss , THAnkyou one and only , we will certainly be recommending it , Jaynie and Steve Kiama

From the moment we arrived via helicopter on Hayman Island, we were treated like royalty! The staff are amazing and really go out of their way to make sure you have a memorable stay. Why travel overseas and waist a day on a plane when we have the most amazing destination at our doorstep! Will go back for sure.

The room was too cold and the air conditioning didn't bring the temperature up.
Toiletries were not replaced unless we requested them.

accommodation and site great as always, with many available activities.

The staff were great, the island beautiful, magnificent pools, great food and excellent gym and spa. Only major complaint was the bed and the pillows we're extremely uncomfortable, we asked for new pillows and they just put 2 extra pillows into one pillowcase for each of us.

Lovely location, with great service and staff that greatly want to make your stay something special. Many and varied activities available and food and beverages were excellent.

As expected Hayman Island lived up to its reputation
Great location, very friendly and courteous staff.
The choices for restaurants is somewhat limited given the size of the island?
But would not hesitation to return any time

The resort is magnificent ! Some restaurants are lacking quality for the price charged.
Service is mostly by young inexperienced staff and we felt that a presence of qualified managers was missing. Despite this we had a wonderful time.

Excellent

Everything was just perfect

Hayman promotes itself as one of the world's iconic hotels and does not disappoint. Sensational location, and newly renovated, it provides everything you would wish, yet does so in a relaxed, informal way which puts you immediately at ease. While it is certainly not cheap, it is not overpriced , and you leave feeling that you have got what you paid for.

Hayman Island is an absolutely beautiful island very private which makes it a step above the rest. The staff at Hayman are remarkable and can't do enough for you. Highly recommend hayman for couples who are looking for a mini break at a beautiful luxurious location to relax and take in the breath taking location.

Overall a good experience.

Totally amazed and impressed with One & Only Hayman Island.
The service was incredible, I've never had a butler I could call on before!
The quality of the resort is top notch, they've done a brilliant job with the renovations.
Food was to die for - the breakfast buffet was out of this world!
Without a doubt this was the best island holiday I've ever had.

Enjoyable stay & great room with great service. Facilities & dining greatly improved from previous stay & actually slightly better value although still in the expensive category which is to be expected as this is a luxury resort

it was amazing
had a wonderful relaxing time and we were well lookd after
spa treatments amazing georgia andchristine excellent

The refurbished resort is teeming with enthusiastic staff determined to make guests feel welcome and relaxed. Well done everyone!

loved our stay enjoyed the relaxation and the staff are only too quick to make the stay more enjoyable

Loved it loved it

The resort was fantastic. Incredibly tidy and very picturesque. The staff were all friendly and polite. Anything you asked them to do was no trouble at all. The food was fantastic. Totally recommend it. If you want to be spoiled, then this is the place. Luxury all round. Loved it!!

Could not have been better.
The staff fantastic

Very impressive dining experience

Hayman was excellent. Service really good. Food terrific on the whole. The oriental restaurant in particular was fantastic

We spent our week honeymoon in the Whitsundays and had the most incredible time!! We spent the first week at Hamilton Island and the last week on Hayman and it was by far the most romantic, indulgent trip away we have had as a couple to date!
Whilst it was expensive it was definitely and indulgence and the service and quality we received was incredible! Will definitely return.

Hayman Island is clearly not the cheapest option, however I left with the feeling that I definitely got value for money. I have recommended it to my workmates.