Overall: 4.6 out of 5
Most guests recommend for "everybody" (308 reviews)
Ratings are averaged based on 401 reviews.
We stayed for 2 weeks and thoroughly enjoying our stay.
The room was very comfortable and housekeeping was excellent.
The only small drawback was the tv channels or the lack of TV for movies and non Asian channels.
We loved our stay 10/10 and would stay there again.
Very good. Excellent food. Front desk staff could sometimes give you mixed answers but that was probably a language barrier. Overall excellent
We stayed at the Courtyard by Marriott for 2 weeks and enjoyed our stay immensely. The staff were excellent and the hotel was very comfortable and clean.
We would stay there again. 10/10.
children's pool area was fantastic location also was great.
Can't really comment as only dining used was breakfast. However feel meals at breakfast are more aimed at Indian and Asian visitors
We had a lovely time at the Courtyard Marriott. The hotel's location, services and friendly, courteous staff made it great.
We spent 8 nights at The Courtyard and it was absolutely fantastic. The resort is in a great location close to everything and truly a magnificent facility. The grounds are immaculate with plenty of pools to choose from, room was cleaned everyday, the staff are so friendly and polite, incredible breakfast, we couldn't be more happier with our stay and look forward to one day returning. Wouldn't hesitate to recommend this resort to anyone regardless if your a lone traveller or a family.
Everything was great about this resort, food, rooms and pools
The Hotel room was OK, not suitable for older or a person with mobility problems the step up into the bath was treacherous at the best of times. But I do believe that there are other rooms that are better. Pools are fantastic and the location is close to everything.
Great resort with very helpful staff
Fabulous breakfast
Good location
Would recommend for couples and families
Staff , fantastic always smiling and helpful .
4 pools spotless , 2 swim up bars .
Our room pool access , roomy ,well appointed , fluffy towels extremely comfortable.
Wouldn't hesitate to recommend Patong Marriott .
This hotel is lovely. Staff were polite, extremely helpful with beautiful personalities. Always willing to offer advise and recommendations when asked. Pools are fabulous, only issue is not such easy access for less than physically fit people and edges tend to be slippery, so caution needed. Happy hour (2hrs) at pool was a huge hit with our group. Brekky was fabulous with a huge variety of yummy food. Room was adequate. Location is in a super busy area of Patong beach. Crossing the street can be scary. Lots of shopping available. Plenty of bars and restaurants too. If your looking for a restful holiday, unless you stick to the hotel this is not the spot for you
Great resort amazing facilities always friendly staff and housekeeping pools are amazing for kids and adults and location of resort is great can walk to the beach or a variety of restaurants in minutes
Perfect family hotel. Great amenities, excellent service and fabulous breakfast buffet. Lovely clean rooms, well maintained. We all loved the pools, children's activities and general feel of the whole place. Would highly recommend for those wanting to stay in Patong.
Fantastic family holiday! Great accommodation, fantastic breakfast catering for everyone. Great pools! Fantastic staff!
Had an amazing time, staff were exceptional and so friendly and helpful.
Everything about our stay was incredible. Beautiful staff, pools, food, drink and rooms. 10/10
Beautiful hotel with lovely staff who make you feel so welcome and well looked after! Great location
Been to this resort many times and keep returning
This is a Great place to stay, Within walking distance to markets,bars, shops and beach. I would definitely recommend this resort.
Great location
Friendly staff and very helpful & always clean. This our third time at this hotel wouldn't go any where else.
The beautiful warm welcome when you arrive, to the beautiful rooms, great pool service, always the friendly Thai smile
They did so well and would go back again!
Great location very friendly & helpful staff & good size room
the hotel and location was great, lots of shops, food and things to do around. I would recommend staying at the courtyard hotel.
Rin our bar tender was amazing. Excellent relaxing holiday. Would recommend it again.
We had a lovely time. Our room was right in front of the children's play area which was very noisy for 2 old people. Great breakfast staff were very polite.
with little disturbance from renovations
We fully enjoy staying at Courtyard Marriott Patong, being our number 1 choice to stay. Fully recommend this resort.
Loved this resort, breakfast which is included in the rate was outstanding. Although if purchasing food beverage the prices displayed do not include a service fee or GST. Quite expense.
Could not fault the staff and service.
We'll be back with the rest of the family next year.
Loved everything about this place!!!
Breakfast was great.
Staff are very helpful and friendly.
Particularly enjoyed the daily Aqua Aerobics in the pool; a lot of fun.
We find the location to be very good as it's not far from markets, eateries, bars and the beach. Also a relatively short walk to Bangla Rd.
We had a wonderful time. All the staff were great especially the girls in the restaurant
I booked a swimout room for myself and friend, and requested twin beds as we were two older ladies. We arrived hot, tired and sweaty to one King sized bed. They had to bring in a rollaway bed which decreased to room size markedly. Apparently they do not have single beds in their swimout rooms, which we were never informed about. Apart from this, Hotel is superb, excellent service, location, staff, 5 pools, wonderful breakfast, would stay again.
terrific Hotel that offered excellent service
Staff could speak English
They couldn't do enough for me
We found the staff and facilities at the resort to be excellent. The buffet breakfasts were amazing.
Great location, rooms functional & comfortable. Thanks Paula for our pretty elephant with flowers on the bed, great breakfast, pools & atmosphere. Will be back
Pool areas are fabulous
Always a great place to stay.
I would highly recommend this hotel as our stay was flawless, right through to the hotel cleaning staff they are professional and considerate I am going to stay again no doubt
Location great! Room was lovely, pools awesome, breakfast great, staff very helpful! Loved it!
Amazing location-delicious breakfast buffet. All round terrific facilities.. highly recommended!!
Fabulous hotel and great location.
Staff were amazing from the front counter right to the restaurant staff and house keeping.
I have no hesitation in returning it really is our home from home.
Special shout out to Elliot Gould Director of operations he was super friendly very efficient and helps out all the staff especially at breakfast.The food was exceptional at breakfast and also around the pool and dining areas.
The hotel has been renovated and the rooms are spacious and super nice.
Lots of activities at the hotel that I participated in water aerobics was one of them and yoga once again great staff that took these classes
We can't wait to go back.
No complaints about anything… first class all the way. Perfect location, service and food was amazing.
Enjoyed our visit, will be returning, making sure next visit we are facing main pool areas, amazing attentive service at the breakfast sessions with AOF he was welcoming every morning remembering our special needs he is a credit to Courtyard and himself , he will go a long way very understanding caring young man, looking forward to seeing him next year, only issue I had was at dinner there 1 night , soup had on ticket chicken , coconut milk , thought great something I can have as have allergies from peanuts, mushrooms and other thing I am unable to eat so have to be very careful, having the soup I thought something felt really odd so put it back on my spoon from my mouth asked what it was, it was a mushroom, I went to the meals staff as the ticket didn't say it had mushrooms, I advised them the risk it can have on people ,they took the sign returned it in around 10 minutes advised sorry do better next time, be great if more staff understood more English.
All staffing areas helpful, professional, and did everything with a smile. We have stayed in Thailand over 14 times and The Courtyard by Marriott has been outstanding. Highly recommend
A well located hotel across from the beach with great service and good. Pools were excellent
We have only just returned and absolutely loved it. Renovations continue, however you do not hear anything. The staff are very friendly, kind and attentive. Our room attendants left our room perfectly spotless with nice little gestures and messages on our mirror or towel elephant with fresh flowers.
Breakfast buffet was absolutely delicious, an extensive selection and always fresh and plentiful. Staff are very happy to help and quickly clean any dirty dishes/utensils from your table.
The pools and pool bar are very relaxing and you feel a world away from the hustle & bustle outside of the resort.
The resort is very central to many markets, fabulous restaurants and opposite the beach. Bangla road is an easy 10 minute walk away.
Our only negative is not with the actual resort, but with a large group of guests travelling together who have their doors ajar with the room lock. They entered in and out constantly until 11pm at night and start again at 6am. The doors continually bang loudly keeping us awake and then waking us up early.
Would highly recommend this resort to couples and families.
We will definitely return.
. Lively swimming pools always clean. Recommend for everybody to stay at this hotel it is in a great position.
Thoroughly enjoyed every aspect
Fantastic holiday and great place to stay for our first trip to Phuket. Great location with beach across the road and 4 pools to use. Close to all the nightlife action and shopping. They accommodated all our requests and the breakfast buffet was fantastic. All the staff were very helpful.
Had a great stay, customer service was exceptional, however breakfast buffet was crowded, not sure how it will be when other half of hotel is open
Everything is great the staff are very friendly the facilities are awesome especially the pools rooms are great and cleaned every day
Very nice place and clean would stay again. Staff need more training in the English language. Unfortunately thats all through Patong. They cancelled the 50+ staff and replaced them with the young, which is fine but they dont understand you.
We were very impressed with the resort and breakfast dining
Throughly enjoyed our visit room was great staff so friendly we only ate breakfast which was included in our package couldn't fault it buffet style with plenty of options to fill up for a start to the day. Only a short 10-15 minute walk to Bangla road. Pools were great and service at the swim up bar was amazing.If you leave via the back entrance the beach is across the road plenty of food options on way to Bangla road if you leave via front entrance a short walk you will find more food options both roads have laneways they will lead you to more and more of everything. They are renovating the rear rooms at the beach end but in no way did that impact our holiday will definitely stay again.
Have previously stayed there under Patong Merlin, Marriott has certainly improved the image and quality of the resort. I definitely will stay there for future visits
We have been going to the Patong Merlin Hotel every year for 15 years, it never disappoints, great value , facilities and location
We thoroughly enjoyed our stay. Our recently renovated room was comfortable with great aircon.
The pools were beautiful and the breakfast each morning was exceptional. A walk to Patong beach through the facility.
Would definitely stay again.
Recommend!
Since reopening, the changes that have been made definitely made our stay better. Staff were fantastic as usual.
Great resort in the perfect location in Patong
Great spot to relax and unwind and centrally located for those day trips and excursions. Rooms comfy, staff brilliant, food great! Top notch all around.
Great place for holiday, staff very friendly and helpful.
New apartments great (still some under renovation but you wouldn't know they were working on them while we were there).
Would go back there.
We went as a family of 8 & had interconnecting rooms… they
appeared not yet totally upgraded but clean, comfortable
& good price. Breakfast was extensive, delicious & very well run
with helpful staff. Location was perfect with Bangla Rd a 10 min. walk
so not noisy. All staff were helpful & friendly.
Rim, at one swim up bar was very good at his craft of cocktail
making. Would certainly recommend Resort.
Courtyard by Marriott Phuket was an amazing property.
Fantastic location in Patong close to markets and with beach access.
The food was outstanding and was only outdone by the service provided.
I travelled with my family and appreciated the convenience of an adjoining room for my children.
Loved everything about our stay! Staff were amazing, customer service was above and beyond.
Accommodation and staff wonderful.
Had a great stay at the newly refurbished Marriott.
Rooms lovely everything you need
Breakfast was great such a good choice and range
Pools beautiful and there was always a chair to use.
A 1st class resort ideally located and with outstanding amenities. The cleanliness is spot on and the staff are committed and polite in the extreme.
Nothing to complain about enjoyable experience
Great breakfast
Lovely staff
Good central location
Very happy with the new hotel. We had stayed at the hotel before the Marriott took over. Know the Marriott have it it's so much better.
Love the kids pool area.
Couldn't fault hotel
Excellent hotel
Best holiday ever! From moment we checked in to the hotel we felt so happy and cared for
Huge respect from all the staff
Cannot fault this hotel at all!
Daily breakfast amazing
Room and bed so comfortable
Complimentary water and coffee daily
Daily clean of room and make up of room
Staff always smiling and going above and beyond !!!!! Definetly will stay there again!
The pools were fantastic. Lots of sun lounges available without having to "save one" . The newly renovated kids pool is exceptional. The only little negative was the step up and down in the bathroom was a little dangerous for the elderly who were travelling with us. We put an extra bathroom slip mat on the outside and that helped a lot. The staff were amazing and always willing to assist with any request. We were also allowed a later checkout which helped us enormously. This is an excellent hotel for families and couples alike.
Absolute perfect location for families, the staff are extremely welcoming and friendly. The pool facilities are perfect for kids as adults. Hotel is located across the road from the beach, so morning beach fun, cross the road and eat lunch and head back to the hotel pool to wear the kids out a little more for an afternoon nap. The hotel is also located about 10mins walk down from Bangla road which is a skip for adults but far enough to jump in an open taxi van for the kids.
Hotel is surrounded by markets that are within walking distance, include breakfast in your package to save some $$$. Although food (lunch and dinner) and things like laundry are available at the hotel I wouldn't recommend the extra money that it will cost you, that money is better spent on your family outings. The would also look out for hotel food deals that state 600BHT++ - the ++ will boost your cost as it includes taxes and other charges (usually written in small print) although probably a fair cost, it does come at a surprise if your budgeting your holiday with a family.
Overall I would find it difficult to stay at another resort as the Courtyard Marriott ticks all the boxes for a family.
I love everything about this hotel. The staff, location, rooms, food, pools, price. Its sad that a lot of the fantastic staff won't be returning after it is rebranded - staff are what make a hotel. Lets hope prices don't go up with the name change too!
Beautiful resort service was excellent location was great food was excellent very relaxing would stay there again
Great staff place is always nice and clean.
Hotel is pending renovation but didn't impact our holiday. Suggest they improve their internet connectivity for guests as unreliable at times.
Great pools, food, Drinks. The staff were so friendly and helpful. The hotel was a bit tired looking but is getting a revamp so looking forward to going back again soon.
The Patong Merlin is an excellent venue. Rooms were clean and comfortable, grounds well maintained and clean and pools just right. One hint...get a room away from the main road where the Hard Rock Cafe is. They have LOUD live bands playing EVERY night till about 2.00am. Didn't really bother me but certainly would others. Daily breakfast was excellent and drinks and meals at the hotel very reasonable. Staff were friendly and attentive. I'll stay there again.
Loved the location, service was great food was very nice, staff very friendly and accomodating, clean but every thing needed a face lift otherwise excellent for a long stay, we had a great holiday
Our rooms were next door to each other as requested, and the rooms were large, neat and clean. The staff were very friendly and the daily buffet breakfast was amazing - catering to everyone's needs. So many options to choose from. The four pools were cleaned everyday and the swim up pool bar was very good, you could choose from soft drinks, beer, mocktails and cocktails. The poolside service was quick and the food and drinks we ordered was delivered hot and fresh to us when we had a quiet poolside day. They are located opposite the Otop Markets and street food. We couldn't hear any sounds from the busy outside world as we had an internal Superior Pool View Room. I would thoroughly recommend the Patong Merlin Hotel to everyone!
we had a great time at this resort and will be making a return visit
Great location. Perfect for our stay. Close to shops, fun, tours and beaches.
Patong Merlin Hotel is perfectly located opposite the beach and close to restaurants, shops and market stalls. The grounds are beautiful with 4 large pools and glorious tropical gardens. The breakfast has a great selecton and the staff are always friendly and helpful. I would definitey recommend Patong Merlin not only for couples but as a great family hotel.
We traveled with friends, Merlin was close to everything, had great pools , service ,food . I would recommend this resort to anyone.
The location is perfect, right opposite the beach and close to many restaurants, markets and shops. The hotel itself is very well set out with 4 large swimming pools which are set in beautiful tropical gardens. The breakfast is excellent with a wide selection to choose from. The staff are friendly, helpful and always ready to assist. I would highly recommend the Patong Merlin Hotel to not only couples but as a family friendly hotel
A great location, food was amazing service very good also
Great location for the beach,shopping and local buses, the Merlin Patong have the happiest staff,they can organise tours, great facilities and Great variety of food for breakfast, excellent for all family members, clean comfortable rooms. This is our second stay and will definitely stay again.
fantastic stay: Great amenities, location staff, food, lots to do.
Great place, a bit old, but considering what they have been through they are doing a marvelous job.
Thoroughly enjoyed our stay here, Clean rooms serviced daily, Restaurant brilliant, great breakfasts and good priced meals (ate here all holiday) Staff very cheerful and helpful all the time, grounds lovely, four huge fantastic swimming pools. Quiet location yet across the road from beach and walking distance to main town. Public bus stop right outside. will stay here again
I will be recommending the Patong Merlin to everyone I know. We loved how close it was to beach and within walking distance to lots of things. Looking at booking there again very soon
Excellent
Staff very obliging and resort very enjoyable and clean
loved it
From the moment we got there till we left we were made to feel at home nothing was too much trouble the only fault was that not everything had opened back up which is obviously beyond there control and the pool closed at 8pm.... was a great value for money stay will definatley go back
Love everything about the Patong Merlin, the staff, location, rooms, pools love it!
due to location of hotel walking to other eating facilities was very easy. also local transport was at the back door. would def. come back to this resort.
Best location! Walk right on to Patong beach on one side of the hotel and on the other side you’ve got all the bars n street food markets going on. Not to far from Bangla Rd, but far enough so that you don’t hear all the chaos.
Kapun Kap Patong Merlin!
8 nights, nothing was too much trouble.
staff very friendly, best pools EVER
Patong Merlin are excellent in our view. The gardens at the hotel are beautiful with the property covering approximately 10 acres in size. Four large pools are available two of which have swim up pool bars. A good hearty breakfast is available every day, including three egg stations. Staff look after us very well. The Sunset Bar at the beach end of the property is a great place to relax and enjoy happy hour each day. Close to nearby restaurants and bars the hotel has a fantastic location in Patong. Recommended.
Our 10th stay at Patong merlin and I think it’s perfect.. 4 pools 2 with swim up bars. Breakfast has a lot of variety. Close to everything. Walk 5 mins to be on Bangla road where it is busy busy. Over the road is otop lots of shopping and bars.. I always say it’s close enough to everything but far enough away your not in the middle of it all.. fantastic for kids. Staff are ALWAYS wonderful and helpful. 5+
The hotel is in a great location and the staff that do the food and beverage services are fantastic. Some of the check in staff give you the impression that they don't like their jobs. They are rude sour and just not a joy to deal with. But this would not stop me going back to this hotel and the majority of the staff and the hotel its self are awesome.
Will be back!
Check in was a bit clunky and the free WiFi doesn't work in the rooms at all, didn't in ours anyway, but apart from that it's a great place to stay. Pools and gardens are beautiful and Patong Beach just across the road. Room was clean and spacious and bed was to die for! Restaurants and bars also very good and staff are friendly and efficient. Highly recommended.
We always stay at the Patong Merlin and love it because it's easy. The staff are great, it has 4 swimming pools so there are plenty of lounges for everyone and it's at the southern end of Patong Beach so it's quiet but still close enough to walk to Bangla Road, Jung Ceylon and the central Patong area. The O-Top market and plenty of convenience stores are across the street from the front of the hotel. The beach is over the street at the back of the hotel and plenty of convenience stores and retailers line both streets, front and back.
The buffet breakfast is substantial with a good offer, pool side food and beverage offers are also tasty and plentiful. The hotel offers a buffet dinner option nightly. There are plenty of quick and easy eating options along the streets surrounding the hotel. The rooms are clean and comfortable, the air con is good and most rooms have a balcony with a couple of chairs to allow you to overlook the pools and greenery across the hotel grounds.
The grounds were beautiful and the pools were spectacular. Great food and service. Great place to stay in every way.
Enjoyed our family holiday at Patong Merlin Hotel. Kids loved the pools. Rooms were clean. Staff were helpful and friendly. Good location.
Well run hotel with attentive staff and good locality
Awesome staff the only small thing is would have been nice to have a menu at night other than the buffet
I have stayed at the Patong Merlin 7 times. We love the size of the rooms, breakfast, it has 4 pools, closeness to markets and shopping district as well as the entertainment at night. No need to catch tuk tuks. Enjoy happy hour at the Sunset bar opposite the beach. The outer is dated but recently renovated in the rooms.
The Merlin is located near the beach but thankfully a reasonable distance from the noise and bustle of Bangla Road. The rooms are quite old but clean and well maintained. The four pools on site and lovely surrounding gardens are nice. We had an enjoyable stay and would recommend the property to others.
Accomodarion was great. Breakfast was good however the restaurant was expensive and meals cold. Better to eat out
Nice place very central and a great set of pools, and good bar service, food is not that good but there are plenty of options, all good I would stay there again
The only down side to this place is meals in the restaurant are expensive especially feeding a family if 5 pool side meals are great value for money.
Our stay @ Patong Merlin Hotel was a lovely relaxing time. Although our room looked out to another hotel is was still a good room, cleaned daily by friendly room cleaning staff. The air-con was quite noisy but thankfully it wasn't so hot that we needed it on all the time. The hotel layout is great with lots of clean swimming pools and friendly poolside service. If you time it right, you can spend the afternoon & evening moving to the bars that offer happy hour two for one drinks :-) I recommend the Mojito cocktail and the Chang beers were always delivered cold.
Breakfast was included and ran until 10.30 every morning with a good variety and new dishes to choose fresh from everyday.
The hotel was located between the main street and the beach and was quiet yet only a step out to the front or back for either. Sadly, the beach is very dirty with lots of plastic rubbish and cigarette butts so we chose the hotel pools. Next to the hotel is the Hard Rock Cafe with live music every night and further up the street you can find many good Thai restaurants including a food night market.
The hotel boasts a variety of dining options and a seafood buffet and other options every night.
Free wifi all over the hotel made it easy to keep up to date with everyday emails etc.
Overall a great place to stay with friendly staff. Sopa enhanced our poolside sessions with her great sense of humour and Suriya was an especially friendly young man. (Tell him John Connor says hello!) (And I'll be baaack!)
The service was great, the only thing that let it done was it was difficult to actually purchase the hotel dining packages and getting package discount on hotel drinks.
Families
We found the staff and service fantastic on both occasions he have stayed at the Patong Merlin Hotel, you won’t get better in the area without paying massive dollars
Lovey hotel
Good location, lovely gardens and pools.
Could use a little building TLC.
This would be one of the best hotels in the Patong, the house keeping is fantastic and so is the overall service, fantastic for everyone
We have stayed here approx 6 times now absolutely love it..
Love this place.
Good hotel & staff and location to OTOP markets & bars. Only issue was the drainage in the bathroom which was poor.
Only complaint is there is a - no reserve- for lounges around the pools yet early each day all the lounges at all pools have towels on the and a book or hat yet no one is around till late afternoon. Clearly the staff can see no one is around and the people who are there like me are sitting in the hot sun on there towels as all the chairs are taken by towels without people. I think the staff should monitor and ask who is sitting there and if no one around for over an hour they should remove the towels ect to let people who are there have a seat by the pool.
This is my 3rd stay at this place. I have never had any bad experiences there. Location great, staff very friendly and helpful. Rooms always clean especially bathrooms which are really important to me.
I would recommend this place to all.
Wonderful experience
Buffet breaky yum
Rooms cleaned daily
New pool was amazing
Great location
Wonderful stay with the family for 10 days great location, buffet breakfast was delightful and the new pool was awesome. Rooms were cleaned daily
Great location for central Patong. Close to main areas yet in quiet location. All rooms essentially the same but we had a great room overlooking the pools. Bed comfortable (pillows need replacing). Air conditioning a bit cold but definitely better than being too hot! Breakfast was excellent, although no green tea! Staff always attentive, although some reception staff came across as a bit grumpy and rigid.
Room clean and spacious, pools lovely and breakfast with lots of choices
Rooms need renovation and beds replaced
External renovation was excellent- pools looked great
Great location close to beach, shops and restaurants. Rooms were great had a family standard for 2 adults 3 kids with plenty of room for all of us. Pools were good. Breakfast ok some days there was a good variety other days not much that we liked. Egg station always good though. Pastries are a little chewy rather than crispy most days and muffins were good but the first fivish days were the same flavour which happened to be one that none of us liked.
This is our second stay at Patong Merlin - great menu options in the resort however the location offers a huge selection of restaurants, cafes etc.
Location is within walking distance to markets, Bangla Road and so accessible by the front and the back of the hotel. Employees are great - service is impeccable - very accommodating!!
Good hotel
Recently renovated rooms
And renovated pool
Great location
3 massive resort pools
Great value for money
We really enjoy the Patong Merlin. A wonderful place to stay with great amenities. I would recommend the Merlin.
Thank you to the staff at the Patong Merlin, you made our stay super comfortable and relaxing. The rooms, pools eating areas where spotlessly clean and everyone was extremely friendly. We will definitely stay here again when heading to Phuket.
The one negative is that the hotel room was very noisy, doors banging, children running and talking in the passageway late at night which can be clearly heard in room with the door closed making it hard to sleep. Hotel needs to soundproof rooms from the passage to eliminate passing noise.
This was my 4th stay at the Patong Merlin. The resort is always clean and staff friendly and helpful. It was a bit disappointing that there were major renovations being carried out to pool number 2 during our stay, although we were advice of this prior. Would recommend this resort to friends and family.
We had a great stay at Patong Merlin. We all loved it and it was nice and close to everything. Would stay there again.
Should have more tv entertainment
We have stayed here many times. It is a lovely quiet place for couples. Everything outside of the resort is there for you. All staff pleasant. Will continue to go back.
We will definitely book through travel on line again everything was perfect
Within easy walking distance of everything on Patong Beach.
The dining options were a bit limited. Breakfast was good.
Was fantastic, location, clean, rooms great, breakfast selection excellent , restaurant near beach staff amazing, I have allergies and staff member went around all the foods to show me what I can eat and what I cant, made it so much easier and enjoyable to be able to have confidence to eat there , which we did quiet a bit , will be returning there , next year.
The hotel is in a great location, breakfast was good and the pools were nice. The reception staff weren’t very friendly or helpful, other staff around the hotel were.
Enjoyed our stay here. Old Hotel but with excellent facilities.
Nice pools and staff very attentive.
Would recommend to all our friends.
That was my 4th visit to Patong Merlin and l would definitely go back again
staff are fabulous - the resort is a little dated but still very comfortable and value for money
The hotel is within walking of beach, markets, lots of restaurants and bars
Love this hotel from the reception desk to the housemaids everyone is really friendly and helpful. My husband and I have used this hotel many times and absolutely love it. We had a buffet meal this time at the front of the hotel and it was amazing. One of the pools is being renovated at the moment but there was hardly any noise. I would highly recommend it
excellent location handy to all shops,bars,retaurants etc our pool room was fantastic
Good resort but beds are a lot to be desired very old saggy & uncomfortable
Would stay there again and again, just loved the place
We were impressed. The hotel is clean, layout easy to navigate, staff friendly and helpful, pricing = excellent value for money. Happy hour at different times/venues attached to the hotel, the buffet breakfast caters for all tastes with an abundant assortment of foods, the daily buffet dinner at the restaurant is excellent with quality and variety exceeding that of a much advertised tourist attraction by miles. The pools are sparkling clean, the staffing is excellent. Beach and shops are literally on the doorstep and free transfers to phuket city and back run twice daily.
We travelled with our daughter and young family. Altered for both us more mature adults and family. Loved it.
Staff at the Patong Merlin were fantastic making our stay an enjoyable one.
Can not fault the room or the room attendants. Reception staff could be more welcoming and smile. Great Breakfast and room service was excellent.
Staff are always happy to explain anything and very pleasant, great location for this hotel close to many local restaurants and bars
We had a great first time in thailand,the position of the hotel was perfect central to everything. The staff at the hotel were so friendly and warm and lovely especially our room service lady. The only let down for the hotel was the TV channels,you only had one movie channel and you watched that movie 3-4 times no kids channe, overall no choice in what to watch. In saying that we had an amazing first family overseas holiday and have made great memories.
Thanks
Stayed here 20 years ago and still impressed by the location- so handy to the bustling markets but so quiet back inside the hotel. Will be back to Patong Merlin
We loved the hotel, staff were great, breakfast was awesome with a really good selection of foods. Couldn’t fault the room or location. Already planning our next trip to stay there
Excellent location, good facilities and service
We enjoyed the stay. The rooms were comfortable and the room service good. The breakfast was widely catering for all and was excellent. Only point of contention for me was paying $12 for a lost room key card - way over the top, which lead me to quaetion the costs of the balance of the services.
Have stayed at this hotel on a number of occasions and keep coming back. The location is ideal, opposite the beach close to shops, bars and restaurants and the pools and grounds are fabulous. Breakfast has a wide range of choice and the staff are helpful and very friendly. Highly recommend this hotel
Overall,fantastic service and room service was excellent especially cleaning our rooms daily.
We just returned home after staying in a pool access room from 12 April to 27 April. We have been to Thailand a few times so we had seen most of the tourist sites. So wanted a nice hotel to stay at to hang around the pool. The room was perfect for us. The pools were all very clean and plenty of sunbeds. We were so excited about the swim up bar and swam up and asked for 2 mojitos but we're told only smoothies by the bar tender. But on a few occasions we did see him serving beers and non smoothies to other guests. The smoothies were not very nice but the bar lunch was great. This pushed us to go out to the 7/11 and buy our own drinks and make them in our room. So maybe they need to rethink that service. I do know all the guests I spoke to all did the same. A big loss of revenue to the hotel. We ate all our meals in the hotel. The dinning room was empty most days we were the only 2 in there. (Low season) which really surprised us because the food was so well presented and delicious. We never had a bad meal our whole stay. Saying that I do believe it may be a bit expensive if you are more than 2 People the bill could end up being a bit steep. Breakfast was great with a large variety of food to choose from. Unlike most hotels we have stayed at breakfast was always nice and hot. The location is perfect, close enough to walk to town centre and far enough away to have peace and quiet. House keeping was so good, the room was spotless our entire stay. Natikka (house keeper) was friendly, kind,always smilling and a credit to your company. Check in was hassle free and no dramas. I would highly recommend the pool access rooms if you intend to stay around the hotel. The spa was too pricey for me, but just around the corner at Meir Jarr hotel they have a beautiful spa with reasonable prices which I attended every day for different treatments over the two weeks. So maybe they should make there prices a bit more reasonable so guest will use their facilities.
Loved the resort, so close to top markets, Bangla road and beach. Included spa package was great and tour guides were very helpful.
it was simple great location and great facilities - staff were very helpful
pools are glorious.
This complex is central to Phuket, making shopping with small children easier than some locations. Hotel staff are pleasant and happy to assist. Food is very typical of hotels in the area. However, if you require other choices, many restaurants may be found within a short walk. If you need to top up supplies, there are numerous 7-11's nearby and, Juncelong supermart is about a ten minute walk. You may need to take a Tuk-Tuk back to the hotel. At around 200 Baht carrying water & groceries, that's a good option.
Would recommend a stay here ; we didn’t want to leave
We all enjoyed it.
Our cleaner Nattika was great. Loved our stay thank you
This hotel was located close to everything. Great swimming pools. Lovely Staff.
Location was excellant..near otop..grounds of hotel were lovely green lush gardens..the pools were large..plenty of seating areas..would recommend for families as well as couples..would stay again.
Had a great time, breakfast buffet was full of choices, friendly and attentive staff, clean rooms and close to beach and the shops. Will definitely be back.
Was an amazing stay, service was great, pools were great. We will be back. Thank you.
Close to beach. Multiple pools so never crowded. Rooms clean. Breakfast good value. Internet in rooms not very good but at pools or foyer excellent.
Patong Merlin great all round hotel ,Staff fantastic and helpful .location good ,nice beach , lots of food places in hotel Phuket nice Food and drinks not cheap similar to prices in Australia .
Great service and location absolutely loved our holiday defenitly going back...
Our 8th year of staying at Patong Merlin and love it.. close enough to everything. Pools are fantastic with 4 to choose from so none of them are ever over crowded. All staff are friendly and helpful..
A very pleasant hotel to stay breakfasts great staff very obliging and could not do enough to make our holiday one to remember
Merlin Patong is a great place to stay with friendly staff. Everything you need can be provided by the resort. You are walking distance to local facilities. It is very clean. Suitable for families and couples with plenty of room with 4 pools, several eating and drinking options. Will definitely return.
I would recommend Patong Merlin as it is in a great spot across from the beach, adjacent to OTOP markets for cheap eats & markets. Lovely pools & beautiful gardens. Breakfast was good & happy hour cocktails yum & great value.
We requested ground floor interconnecting as we are a family of 5 & were given what we asked for. The rooms were in a block near reception, interconnecting - 5106/5107 - 3 singles in one room , king bed in the other room
Overall I wouldn't stay in Patong again as it wasn't for us but if you like Patong it would be in a perfect spot.
Very clean, great pools, great location, didn’t have a pool view room but would definitely recommend
Excellent hotel would stay here again, Close to shopping the beach, restaurants, night life and tours.
This hotel is amazing, from the moment you arrive to the minute you leave. The staff are so friendly, and will go out of their way to help you. The rooms are fantastic and spacious clean and modern. The grounds of the hotel are so clean and well maintained. Location is A1..walk out the front and you are on a main shopping strip with a popular market (OTOP) across the road, Hard rock Cafe next door and Hooters right next to that. Walk out the back entrance of the hotel and you are at the beach. Shopping is all within walking distance, and Bangla Rd just a 10 minute walk away. The buffet breakfast was amazing, so much variety to choose from and the restaurants on site did not disappoint at all.The price and quality of their food is fantastic. The pools are so clean and crystal clear , you really do feel like you are in paradise when you stay here. Would recommend this hotel to everyone. Very family friendly hotel. This is why we keep coming back.
We arrived early to mid morning and our room was ready so we checked in and changed into summer gear and headed straight for the pool ( biggest decision was what one to pick - there are 4 decent pools at the hotel everyone as great as the other.
Breakfast was great with always plenty to choose from and as much as you like.
Hard Rock Cafe is next door but there are some really nice restaurants only a short walk from the hotel - Two chefs was our favourite !!
Staff were friendly, rooms were clean and tidy. It was in a great location
Great motel for families would be better if the food and drinks were a bit more reasonably priced then morenooleople might eat there.
The front office staff would have to be the greatest.
The house staff for our room were great nothing was a problem, smiling and happy all the time.
A big thanks to the manager and staff for making my birthday great,and for the birthday cake.
Great hotel close to restaurants, beach & shopping. Rooms spacious & clean, staff friendly & helpful. Grounds & pools maintained every day. The breakfast was great. Very relaxing time had by all our family we will stay here again as great value. Only minus we would have dined in the hotel more only that with a family of 6 it was a lot more expensive than dining out.
This hotel is good value for the price. Food was good. Rooms are good although the air conditioner was so noisy that it had to be turned off during the night as we could not sleep with the noise and we had the same comments from other guests. Wi Fi is very reliable and easy to use. Pools are great and the location is hard to beat. If it is pampering you require, go somewhere else.
Enjoyed our holiday very much. The breakfast was great
Patong Merlin was absolutely fabulous. The staff were so welcoming they made us feel like a priority from the moment we arrived until our departure. We found no complaints with this hotel, the food was amazing and we were overwhelmed with everything they had to offer. We are already planing our next visit there for next year and we would definitely recommend this hotel to anyone considering to stay here.
The hotel was huge with 3 separate pools, cafe, restaurant, buffet dinner on the beach side of the hotel 3 nights a week, spa for massages, gym, plenty of room poolside for lots of visitors, pool bar for convenient meals. We were greeted with a cold wet washer and refreshing drink when we arrived, and the staff greeted us very warmly. All staff were very friendly and courteous. Overall, I couldn't fault the hotel. I would definitely stay there again.
Far enough away to be quiet but within easy walking distance to the hustle and bustle of Patong Beach. The staff are friendly and helpful and the service is excellent. A good variety for breakast and evening meals are also available if you don't want to go out. The pools and gardens are fabulous and you just can't fault these areas at all. However, there are parts of the hotel, especially the corridor areas, which are in need of an uplift. The rooms are adequate but do need additional drawer space in the wardrobe. This was our second time at the Patong Merlin and I would choose this hotel again if I was returning to Patong Beach for a holiday.
I stayed there for to weeks, the hotel was in a great location and clean the only issue I had was we were unable to get internet in our room even after notifying staff everyday. Staff had a lot of trouble understanding me. Other than these things I did enjoy my stay
we stayed here 25 years ago and just spent a few more days here this week - its still as fantastic as ever.The rooms are clean, staff af riendly pool is good but some items in need of repair. Patong has changed a lot with at least 1000 bars restaurants and massage parlours in a 2km walk. Low season is awesome with plenty of room around the pool and weather still hot with more chance of afternoon rain. Great deals from travelonline cannot be beaten
Fantastic hotel, could not fault anything, beautiful gardens and pools and the staff were so helpful. Would definitely recommend to anyone. We will be back, no hesitation.
Staff lacked enjoying visitors compared to Kata Novotel. Novotel staffed worked as a happy team, PTM staff it was just a job
Stayed for 11 nights during low season. Had 4 quiet and beautiful pools to choose from and was serene in lush surroundings. Stone throw to beach and bars/restaurants, massage places all on doorstep. Bus stop out back and taxis readily available. Room was cleaned daily and was spacious and modern with a pool view balcony. Food was nice but staff little bit slow with delivery sometimes. As travelling with older child only suggestion would possibly be more pool activities .Excellent stay in a great location would highly recommend.
Hotel is in a great location central to beach shops dining drinking people are friendly beautiful pools and gardens at the hotel very clean and well maintained my only issue is the front desk staff, dining and bar staff have very poor English made asking for things difficult
Only comment is that reception staff could be friendlier and speak/understand better
Everything from the breakfast, room to location was great. Beach at one end of the motel with great shopping at the other end. If you wanted neither there were a few pools to choose from.
Good location with lovely pools. Rooms were a bit basic and service was not great, however for a boys week away it was great
The place is in a good location but the rooms are so far away from reception that when the magnetic key didn't work it was like waking 800mtrs return to reception to get it sorted - when your tired from walking already to make that journey on 2 separate occasions on our stay was an effort. Buffet good, rooms clean, friendly staff, they let us check in earlier with not extra cost. I must admit i did end up seeing a phone in the corridor that i could have rung later but i was walking via the pool pathways.
Had internet problems the whole time we were there and the swimming pools were slippery and dangerous to get in and out of. Apart from that it was clean and comfortable. Breakfasts’ average, and wonderful location.
We stayed in room 5202 and realised that there was only one way of exiting our floor. This could prove a danger if there were a fire or some sort of blockage between the room and the current exit. A second exit at the other end of the corridor should be established.
The internet access was very poor. More often than not, internet access was lost.
I holidayed with other groups of friends to which we all got sick. I do feel that the pool was a major source of sickness as other people in the complex were complaining of the same.
The resort is well placed and staff are friendly and helpful. I would consider staying again but would explore other options first
We have stayed here 3 times before and enjoy our relaxed time there
the service is good, breakfast is outstanding, pools are spacious and it is handy to the beach and shopping
As it is a very big hotel, It is strongly advised to check where your room is located. We had a room facing a very busy street with Hard Rock Cafe next door. A live band performed every night from 6pm to 12.30am and it was very loud. OK for younger people who would be out and about partying but not for more mature people who would retire early
While our stay was value for money and the hotel was central it is becoming dated. We found all staff to be extremely friendly and hard working although reception staff were not very accomodating to our needs.
The only thing is their was a lot of noise around my room as the rooms are not sound proof. We had a lot of kids running up and down the night and the staff didn't do anything to stop them.
This was our 4th time staying at the Merlin and it never disappoints. The tranquility but closeness to everything makes it a great place to stay. We always look forward to the breakfasts and the half price cocktails! The gardens and pools are the best. Will definitely be back.
We only used the breakfast for dining but a fantastic spread and variety of foods offered both internation and to suit all nationalities.
The staff were amazing and this has been my second time at Patong Merlin I wouldn’t stay any where else as it is so central to everything and I love the resort
We had high expectations of Patong Merlin, however were disappointed with lack of poolside service and confusion around happy hour times etc. This daily confusion tarnished our overall experience of this hotel and I strongly recommend that they review policy as they would be losing a lot of money because of this.
This was our second stay at Patong Merlin & I honestly cannot fault this resort. The rooms are large with a balcony & very comfortable. The breakfast buffet is everything you could expect & the housecleaning was spot on every day.
Excellent location, within walking distance of anything you could want or need in Patong.
Patong Merlin Hotel is located in an idea spot, only a short walk to the beach from our hotel room. We were spoilt for choice with dining options around us as well as a 10-15minute walk to the main shopping complex where there were more options to choose from. The staff were all so welcoming and very accommodating right from when we checked in.
Had a pleasant stay at Patong Merlin was close to everything and service was good as well
Had to request room change as we were at the back next to "Hardrock Cafe" who had very loud music from about 9pm-2am. They were happy to change our room and we decided to pay for an upgrade. Had a great holiday.
Enjoyable
Hotel is in perfect location, it’s a lovely resort But the
Staff really need to be more friendly hardly anyone speaks to you .
Reception could be better also can be quite rude at times .
Not really sure if we would return to this Hotel again .
Great location! Walking distance to Patong beach, markets, restaurants and shopping mall. I highly recommend this place, my 1 year old loves it there and would defiantly go there again.
Patong merlin is the perfect place to stay walking distance to everything but very quiet once in the hotel have stayed here 3 times and will be back one day soon
run an online business, wifi almost non existent. everything else was great, but not having working wifi was a big downfall for myself and would make me stay elsewhere in future trips.
This was our 4th stay at Patong Merlin Hotel since 2004. It has been well maintained and renovated over the years. The gardens only get better upon each visit and the staff are friendly and welcoming. Its in a perfect position, set towards one end of the beach rather than smack bang in the busy central area. It has 3 huge pools and countless sun beds nestled around the lush gardens. We would definitely stay here yet again!
Our stay at the Patong Merling was very enjoyable, the staff are very obliging, rooms are exceptional. This was our second stay here and will certainly return.
We would recommend a swim out room again, pool is nice and quite, no children, we have stayed at the P.M. H. 5 times and this is the first we have had a swim out room, and we would do it again. Thanks again Louise for all your help, plane and seats were great.
Every thing within walking distance taxi service at motel for other sight seeing no laundry service but available across the road drop off one day pick up the next great place to relax
We come in a large group every May, and usually October by ourselves always stay here. No probs
6th time staying here and still love it.its a great place
Stayed here a few times and it is dated but great position and value for money. Reception staff are unfriendly at the best of times but overall well worth a stay.
Patong Merlin Hotel a great family hotel, plenty of swimming pools for the children to have fun in. Staff at Patong Merlin friendly and helpful, would recommend this hotel to anyone going to Phuket, close to everything, the beaches and the bars.
Helpful staff, nice variety of food at breakfast buffet, comfortable and clean room, close to shops and beach
Excellent location, very hard to communicate with staff,
The number of pool options is outstanding with 4 different pools, one with a swim up bar.
Service available by the pool, however not the friendliest service crew by the pool.
Reception and room cleaning crew very friendly and helpful, always going out of their way to say good morning and asking how our day was.
The resort oils close to everything you need in Patong, from the beach to the shops and eating areas and nightlife. A great stay and would stay again.
Stayed at this hotel many times we requested a particular room and we got it. It was my birthday the day we arrived and they did the bed really nice all rose petals and a swan plus a cake it was a very nice touch. We loved our stay and would use this hotel again very central to everything
Everyone was very helpful taxis tours and late check. Rooms were cleaned well. Would have liked the pool opened later but understand noise maybe in issue. Breakfast was great.
Good area for food, markets, events and tours organised for you in hotel.
No issues at all with the Patong Merlin.
Due to location noise from Hard Rock Cafe was very loud every night the hotel needs to take some steps to fix maybe double glazing on the rooms
Staff were mostly friendly and very quick to respond to troublesome guests
Location, location
Either walk out the front or the back then a short walk to Bangla Road, it’s all safe
We will be back
Besides the bed being hard all was fabulous at this hotel. The staff were great with great pools, good food and a fabulous location.
Would highly recommend this hotel.
very good all up
We've stayed at the Patong Merlin four time before and keep going back. While there a newer resorts opening all around Phuket, the Merlin is so convenient - it's a short walk to everything so you're not always taking a cab or tuk tuk. The four pools are in lovely settings - you forget that the hustle and bustle of Phuket is literally footsteps away - as is the beach. They do great package deals in the shoulder seasons, the staff are very friendly, and the breakfast buffet is a cracker. Spend a little more and go for at least a superior pool view room. Lloyd from Canberra.
Very happy and accommodating staff.
awesome resort right next to beach, close enough bangla road... happy hour maybe needs to start earlier as found myself heading out of the hotel and maybe the staff need to be a bit more enticing in swim up bar, but overall - loved it
Reception staff were excellent. rooms were clean. Bed was a bit hard and the pillows were not so good. Bathroom was a good size and modern. Pools were clean with plenty of deck chairs. Beach at one entrance and market shopping at the other. Next door to hard rock. breakfast was good although always same same.......
Would stay again. thoroughly enjoyed.
Took a long time to come up with an appropriate room.
No issues.
Great location to everything,friendly service at the resort and pretty much everything at your fingertips.
Property was great- beautiful gardens and 4 large pools. Pools were never overcrowded. No swim up bar. Expensive to eat in the hotel because of the taxes they add on, better to eat out on the street. Wifi hardly worked at the property which was frustrating. Breakfast was wonderful- ample options for every diet requirement. Overall would stay again.
Every time we come to Patong we stay at the Pationg Merlin and it never disappoints us. It is clean, the service amazing the breakfast is a feast and it's location is perfect for the beach, shopping and close to all the restaurants. You can't go wrong with the Patong Merlin.
Have stayed here multiple times as to why I keep coming back. Love it!!
Stayed in newly renovated wing - smart new room, well layed out and very comfortable. Gardens are beautiful, location is perfect with easy access to both beach and markets. Meals were great, always fresh. Will continue to stay at this hotel.
We have stayed in this hotel a number of times but this year were asked for a 5000 TBH deposit. Obviously this is a new procedure and a lot of other guests were also surprised by the request.
The location of the hotel is excellent and the pools are amazing.
We have stayed at this resort many times over the past 20 years, firstly travelling with our teenage children and now alone as retirees. The pools are great and breakfast is always a winner. Service is always good and the staff extra friendly. Word of warning - we have never found the outside dining (theme nights) worthwhile and this time around, even though we knew we shouldn't bother, we gave it another go. Well it was just horrid; the buffet food was dry, meagre, the majority of it was tasteless and it was definitely over-priced (and still over-priced after we get 30% off for being regulars at the Hotel). Even though we will probably stay at Patong Merlin again, we will NEVER dine outdoors there again.
Excellent resort style accommodation within walking distance of most of Patong's attractions.Large spacious rooms,king size beds,separate bathroom,great buffet breakfast.Has frontages to both beach and main shopping street.Our choice when in Patong
I have stayed at the Merlin 4 times now and love the resort. The facilities are very good and the location is excellent. I was a bit disappointed this time however as the staff were not as friendly as on previous visits, particularly the morning staff. The housekeeping staff were excellent. The pools were in need of a good clean with several large patches of mould on the tiles. The wi-fi was not up to the usual standard and dropped out regularly. The food at the banquet was terrible and I would not eat there again. Only 1 room key is provided which is problematic if the occupants have different plans for a day. Is still good value for money
Great location if you like to be able to walk everywhere and also be close to the beach. I have stayed here several times now and always very happy with everything. Rooms are spotless, pools are great and not over crowded, plenty of sun chairs available, good variety for breakfast, nice lunch and dinners if you want to stay in and eat. Staff very friendly and courteous . Definitely a winner.
4 x large swimming pools to choose
rooms looked a bit tired and in need of renovation
great location
friendly staff
We had a great stay, the kids loved it. The pool areas were fantastic and the staff lovely.
My only complaint about the hotel was the expensive meals and drinks in the hotel....way overpriced for the size and quality.
Have stayed on three occasions.
We had a Pool Access room. Great room, great Resort. You have a back entrance for shopping convenience or a front entrance for beach access, bars and more shopping. Wonderful stay.
People & service was excellent, very clean would go back again.
Great location if you want to be in the hustle and bustle. Everything is at your door. Out the front of the hotel to the beach or out the back of hotel to Otop markets and all shops and restaurants. Walk to Bangla Road, and Juncelylon.
Fabulous breakfast lots of choice.
Very happy with our choice of hotel great location and service was good. Plenty of pool space and never a shortage of sun beds. We all had a great time and would have no hesitation in going back
I have stayed at this hotel many times and enjoy staying there, however if the wifi is not improved will consider staying elsewhere next visit.
It was a nuisance constantly each day getting & returning pool towels, other hotels have beach towels provided fresh each day with room service.
awesome
Convenient location
We just love this hotel and recommend it to everyone. It is in a great location in Patong with access via either the main road in Patong and also the Beach end. A beautiful property with lovely gardens and four pools. There are seven blocks of rooms to choose from with none higher than four levels. Breakfast is very good and the staff so friendly. The sunset bar is a great place to relax at days end, just opposite the beach. The hotel is close to many restaurants and bars. Also about 10 minutes walk to Bangla Road, and Jungceylon shopping centre.
Would like to thank the staff of the Patong Merlin for making our stay so pleasurable. Always ready to help with any inquiries or arrange a taxi or tour. Thankyou.
This is our third stay at Patong Merlin. We always have a great time here. A short walk to Bangla Road and Jungceylon Shopping Centre. Staff are very friendly and accommodating. Large variety on foods on offer for breakfast. Buffet dinner was disappointing with the food overcooked. Will be back.
major confusion issues when our group went to check in. There were 11 of us and rather than just getting us one or two at a time they grabbed all the passports and tried to do it all at the same time. Leading to them giving 3 of us the same room. Check in took way to long after such a long day of travel and in my instance they had actually cancelled my booking, still can't out why. But after an hour all sorted and I got my room.
great place to holiday for couples and families all staff are very friendly great rooms.
This was our 2nd stay as our family go yearly in a group of 12-16 people may every year, although we had to leave a deposit on check in, this year unexpectedly, not all our family didn't have credit cards and not enough money to leave for deposit, I had to put it all on my card.
The day on check out I got my house keeper to come and add up my mini bar bill, as did my daughter in her room, we went and paid the bills that morning, on check out that evening we were being charged a 2nd time for the mini bar, we tried to explain that we had paid earlier that morning, but they re issued a new mini bar count on check out. I found my paid receipts finally and proved them wrong. I'm a hotel relief manager myself and the customer service at this time was appaulling.
However in saying that I luv the hotel, the location and will return next year in may and hope for a smoother check in and out
loved the service! location (close to everything) and the buffet breakfast! everyone was really friendly... would recommend to this place to anyone
2nd time to property. last time 10yrs ago.
staff fantastic and facilities excellent
would recommend to all visiting Patong.
Enjoyed our stay.
We found being so central to everything was fantastic can't wait to go back again. The hotel was great little run down in bits but still clean and tidy only down side was wish someone informed us before hand about the $8000 baht security deposit you need to pay upon checkin which we were not prepared for so took a chunk of our spending money so to use it up we ate a lot at the hotel on poolside lunches the breakfast was included which we found was very yum huge variety of everything the buffet teas were not for us but were very happy to eat out with everything so close to the hotel was easy
On first arriving check in was a difficult with language barrier. We travelled as mother, daughter and grandson and were given a room with 1 king bed and offered a rollaway bed. As my daughter and I don't like to sleep together this wouldn't work so we were given a room with appropriate bedding in a different building. Not sure if we ended up in the kind of room we booked.
Although showing its age the Merlin had great features. The pools are awesome and breakfast it varied and plentiful.
The staff are friendly and helpful, food prices are reasonable.
The hotel could do with a facelift.
The main drawback is the free wifi, it's not good enough to enable regular contact with family. I would prefer to pay for reliable wifi than struggle to get a connection.
Overall we enjoyed the Patong Merlin and would stay again. Good value for money
we had a fantastic stay the room and staff were great with a big choice of what to do close by weather that be going to the beach or shopping or just lazing by the pool to the many dining options close at hand overall a very enjoyable stay and deserving of a big tick
Close to the beach, many restaurants and shops close by.
Rooms are modern with big beds and LCD TV.
Hotel policy now requires a security deposit of approx. $40 per day refundable on check out.
We love staying at Patong Merlin, wouldn't stay anywhere else. The only negative feedback would be that their wifi is not very good.
Very nice. We would stay again.
Great Location, rooms lovely and having 3 pools to choose from was really great for when one was busy. Did get a bit noisy with children running up and down the hall ways and my room was fine but another family member had people dragging furniture in the room above which was a bit annoying but not hotels fault. Staff were very helpful and lots of places to relax and breakfast was great, especially the Pancake Machine :):).
The only thing I would say about the hotel was the amount of people that had gastro, There should be hand sanitizer in the eating areas to minimize the spread.
Great!!
Location is perfect if wanting to stay in the central part of Patong, great pools with plenty of options having a main pool, an adults pool and a family pool type area. Food in the buffet restaurant was a little ordinary and could do with improving although the breakfast buffet was great with plenty of choices - especially the made to order eggs!
Perfect location, 4 swimming pools to choose from. Staff friendly and helpful. Would certainly stay again
The down-side. The first room I stayed in was at the rear of the complex. I ignored the terrible view, (the rear view of the complex next door) thinking that somebody had to have the back of the complex, and this time around it was my turn. However, my multiple complaints about the strong smell of sewage were ignored by the management for nearly 2 days, as I felt that they perceived it was just a ploy to get moved. My room was changed, (thank goodness!) however, over the following days just walking down the corridor in that block you could still smell it. Obviously there is a problem there that needs fixing. The change in rooms was also poorly handled, and I was effectively "homeless" for 3 hours after the proposed change over time (time frame given by the hotel) with my luggage (and myself) sitting in a friends room while I waited....I am embarrassed to say that I have had my first adult tantrum - after two days of the terrible smell, I did "lose it". After saying that I had come on my friend's recommendation, I could not in all honesty recommend the hotel to any of my friends. Boom.... have a new room. Lesson learned here.
The up side. Housekeeping staff and waiting staff were polite, helpful and made me feel like I was on holiday. The housekeeping staff seemed to wait until you were out before cleaning your room - and if they did come while you were there they did everything to be unobtrusive and got out as quickly as they could. Their standards of cleaning were clearly very high. Breakfast catered for a wide range of tastes, and there was plenty of time to socialise over your meal. Again, staff waiting on the tables were clearly interested in taking care of their guests and the environment. The pool area was always clean and well cared for.
We had a really good time staying at the Merlin Patong Beach hotel all the staff from the reception to the bar and restaurant and room attendance were all very accommodating and helpful.
Rooms are quite dated and we had a room facing the main street of Patong which when you wanted to sleep unfortunately all the noise from cars and Hard Rock Cafe was playing until very late /early morning breakfast was a little dissaointing great location for beach access
Good time Internet was pretty average
Had a fantastic 8 night stay at Pating Merlin. It is opposite the beach and across road from the main entrance is an abundance of markets & OTop. Close walk to Junceloyn & Bangla Road. Would definitely stay here again ????
Would stay here again. Rooms were good size, clean and comfortable. Staff very friendly. Had s blocked toilet one morning. Was attended to within 10 minutes.
GREAT RESORT, BOOK IN PROBLEM ,ROOM NOT POOL VIEW AS BOOKED [BOOKED 5 MTHS ]IN ADVANCE ] PROBLEM FIX QUICKLY , FOOD/BEER PRICE TO MUCH DOUBLE OUT SIDE , ALL IN AL LGREAT RESORT/STAFF/LOCATION
Great staff. Great location. Great food. Great pools. Excellent holiday
The breakfast got a little repetitive, but was great food with limited choice, changed every 3 days so got a bit the same. Wifi was a bit of a pain to have to sign in every time you wanted to use it as it dropped out often
Great pools, breakfast was extensive, location was good, 15 mins to Bangla Rd, bed was very hard but room size p, bathroom, a/c n balcony good, hotel sent me a Birthday Cake which was lovely. Room was very quiet n dark for sleeping, if bed wasnt so hard would if been better as woke with a sore back.
fantastic hotel perfect location and very plesent staff. Stayed here over 15 years ago loved it then , and loved it this time.
had a wonderful stay very very happy , I will return
Would go back. No hesitation.
Access to both the beach road and the main road of Patong are big selling points to Patong Merlin. Plenty of nearby restaurants, bars and markets. The hotel has four pools with one swim up bar to choose from. The rooms are comfortable and for value I would recommend a Superior Pool View Room. The Sunset Bar every night has 3 hours for happy hour with buy one get one free cocktails, beers etc. Really good buffet breakfast. We went with family and friends this time who were visiting the hotel for the first time (our fourth) and they had a ball. We love staying at Patong Merlin.
The only negative feedback I have is that I didn't find the staff around the pool areas very happy and unhelpful
Top location, easy access to beach, bars, eateries and markets
It was our first visit to Thailand, the Patong merlin was beautiful, close by to shops and great restaurants and bars and beachs, but was quiet and peaceful within the resort minimal street noise and friendly staff, I would recommend rhis resort and Will defiantly be coming back.
This is the second time we have stayed here in the past two years.
We never ever think twice about staying any where else.
Everything about this place is great.
Can't wait to come back
My daughter and I stayed here for 8 days recently and couldn't have been happier with the location, services and motel in general. We would definitely stay here again
Had a great time in Pantong. Stayed at Patong Merlin which was a great location everything was close by. One side of the hotel was the beach and the other was on busy street. The only thing I was disappointed in was there wasn't an information booklet in room.
This was a great value holiday considering the special price offer, free breakfast, free transfers and free two hour massage. Our room was extremely comfortable and overlooked the pool (as promised). The hotel is well-located and within easy walking distance to wherever. The buffet breakfast was top class and mainly a different selection each day. Staff were friendly and helpful. Definitely worthy of a return trip at the promotional price.
We had a great time. The pools were fantastic as they had different pools for little kids and a grown up pool with a bar. They had a selection of food areas. The lounge bar was very good for afternoon time and a meeting spot. The WIFI was a godsend. Loved it.
We had a great stay in april 2016, but i do think the resort needs an overhaul particularly around the pool as they were missing tiles and grout the towels needs replacing. Breakfast buffet was plentiful but needed more variety. We dtayed here in 2012 and not much has changed apart from the lobby.
total enjojment
It was a great location , close to beach , property had 4 great pools the only minor issue
I had was that I thought the staff werent overly friendly .
The Hotel was a perfect place to stay for us. Right across from the beach and in walking distance to all Patong has to offer. Very friendly staff, clean resort, great rooms and beautiful swimming pools. With teenage sons, the buffet breakfast is a great start to the day with beautifully cooked the poached eggs and omelette. The resort is quiet and private, a great place to come back too and relax with a swim after the noise and crowds in Patong. Highly recommended.
It was better than I expected. The staff were very accommodating and extremely friendly. The room was cleaned to perfection every day, the prices for meals were very reasonable. The meals we had, especially the Thai meals, were amazing. I had a fantastic experience and would definitely recommend to family and friends.
From check in to check out we had a great timer relaxing - shopping, massages and relaxing by one of the three beautiful pools at the resort.
All good
Excellent stay Hope to stay with more family members next year.
Clean
Friendly
Well looked after
Close to everything
Patong Merlin was very clean, the room big. Staff couldn't do enough for you and very polite and helpful. A pleasure to stay there! Would stay there next time. Thanks Clare.
About 60% of the rooms have been renovated the bathrooms refurbished the main lobby looks gorgeous, lovely pools, we have enjoyed our stay at this hotel last time, this time, every time.
A great location, rooms currently being upgraded, large comfortable king size beds, service and quality excellent, wouldn't stay anywhere else. Lower rating for dining was only due to us only eating breakfast and poolside service, both of which were great . A 3 hour happy hour must keep every one happy.
Fourth time I have stayed here and this would still always be my first choice.
Right in the heart of Patong surrounded by markets and restaurants and the beach across the road, but with 3 stunning pools and beautiful gardens you can relax in peace and quiet.
Breakfasts are great and the rooms are spacious and clean.
It was our 8th time to Patong Merlin and won't be our last, it will always be our home in Phuket
We loved staying here so many pools to swim in. Love the buffet breakfast. The resort has two access points one on the beach side and one on the other side gives you lots of options . Would stay back there again
Loved our stay at Patong Merlin Hotel. Everything was excellent from the room to the food, service, laundry, spa massage, pool and the happy hour pina coladas were fantastic! Close to everything and plenty to see and do.
Just opposite Patong beach. Next to Hard Rock Cafe but no noise in our room at back of hotel.
Right in the hub of markets and restaurants with the beach at one end but peaceful in the grounds of the hotel with great pools.
This was a amazing place to stay. We have been there two times and will go back again. People are amazing and will do anything to help you. Great holidays.
Fabulous staff, always make you feel welcome, from Sam and the staff at breakfast to Sopa and Joe at night. There is no better place for service, they go out of their way to make your stay the best. Congratulations Patong Merlin.
Great place to stay, great location. Rooms and pools are fantastic.
Central location, room was nice, breakfast was excellent each morning and the room service ladies were delightful, helpful and obliging.
All 4 swimming pools were lovely, the grounds were attractive and everything appeared well kept.
The servers at the pool could have been a little bit more personable but other than that I would certainly recommend the Merlin to my acquaintances.
I also found the position of the hotel fairly central as you could either exit from the front or back to catch transportation depending on which direction you wished to travel.
We found the staff at Patong Merlin very helpful and friendly. The hotel itself was clean and comfortable, we would recommend this hotel to anyone who wishes to stay in Patong.
Lovely clean rooms, Great Breakfast, Staff great only to happy to help with what you need. Locations is the best with beach access and everything you need within a short stroll.
I really enjoyed staying there. The place has a really nice feel about it. I did find at times that the kitchen staff were a little bit surly but the rest of the staff were very friendly and happy.
Mr Prayoon, you should be extremely proud of your staff
We have been coming to your hotel for a number of years and still get a buzz. The maid staff working as a team, was very impressive
Thanks again for a great 10days
The new entrance looks FANTASTIC
Ps thank you Sam, Sopa and Joe - you are Patong Merlin
We always love our stay at Patong Merlin. We have always been treated exceptionally, love the space and pools and staff exceptional, especially Sam at breakfast.
This place is fantastic, great location, friendly staff, even has a dentist surgery.
Would be happy to return to the same hotel.
I've been to Phuket 4 times and have stayed at the Patong Merlin each time. I spoke to a lady who had been to Phuket a few times and it was her first time to the Patong Merlin and she said she would definitely be back to stay.
Fantastic - staff so friendly and helpful.
We would like to tell people to stay in this resort. We are going back next year and staying in the same place.
The staff are so nice and would do anything for you.
staff was friendly, rooms were kept very clean. Only complaint was the restaurants could be open all day not just at night.
We have been at this resort a few times now. Love,love,love it!!!!
Going back next year for 2 weeks this time.
Booking again through travelonline which i must say has been unreal. Trouble free and everything orgainsed. Thank you so much for making our holiday easy..
We've visited Phuket 3 times and stayed at smaller 4-5star hotels previously. This time we went with a group of people and decided to stay at the Patong Merlin as it had the 'large, resort feel'. We booked the pool access rooms in the new wing, and we were not disappointed. Yes the resort is a little dated in the old wings, but the new wing was fantastic.
There are a number of kids in the other pools, but the new wing is pretty secluded and you don't get bothered too much by other holiday makers.
Buffet breakfast was good and had an expansive selection of foods. Yes it does get a bit repetitive after a few days, but what do you expect...it still beats the toast or cereal that you would have at home!
Location is fantastic. We walked to Bangla Road daily and it only took about 10mins. Plenty of shopping options at Otop and at Jungecylon Shopping Centre.
If you want to stay at a large resort in a great Patong location - this is the place for you. I recommend the Pool Access rooms or the Pool view rooms in Wing 7 (the new wing). Service is a little slow at the swim up bar, but you have to remember you're in Thailand!
Overall we were very happy with our stay at Patong Merlin, and we will be booking again for our next trip.
Had a great time staying here. The breakfast buffet is a fantastic way to start the day & it's on until 10.30am so it means you don't have to be up to early. Unfortunately I'm not a huge fan of Thai food but I did try the banquet at 1 of the resort food places.. The service at pool side was very good & staff are reasonably friendly. The elvis show was ok but not a huge turn out of tourists. The Patong Merlin is in walking distance to shops & is across the road from the beach. I will return next year & hopefully I will stay again at the Patong Merlin..
Loved the Patong Merlin. Couldn't fault anything in the Hotel. Staff were lovely, Rooms comfortable.
Couldn't fault the hotel even though renovations of the foyer were going on the staff couldn't be more helpful or friendly. Recommend the pool access rooms - they are well worth the extra money.
In the heart of town so very convenient but when you walk in your in another world. Quiet and tropical just beautiful with lush gardens and inviting pools.
We visited Phuket in a group of 16 people. 6 of us stayed at this hotel and while we all compared our respective accommodations, it was decided hands down that ours was the best. It has location, service, facilities and the staff were exceptional. Nothing was too much. Would absolutely stay there again.
Wonderful resort. Could not fault the staff they were all very polite and helpful. The rooms were spotless and the location was fabulous. Cant wait to return.
Excellent location. Quality hotel with excellent facilities.
The hotel, even though there was refurbishment being conducted, was a comfortablde place to stay. Staff were excellent and attentive. Could not fault the place. Great food. Great location.
We could not fault the Pating Merlin. A lovely clean room, courteous staff and fantastic pools and amenities.
The Patong Merlin is a great hotel for everyone. Cannot recommend this place highly enough. If we go back to Thailand we will be stay there again. Very close to everything. Staff great, breakfast was delicious and a lot to choose from.
Drinks were a bit expensive in hotel, location was great, staff especially the cleaning staff were excellent and polite, happy to oblige. Bit busy as it was school holidays, but the resort catered for it.
We had an absolutely wonderful stay at the Patong Merlin. This is our second visit, and we look forward to staying again. The grounds and pools are absolutely wonderful, with lots of shade available inside and outside the pool. THe location is perfect, right in the middle of the town without being too noisy. THe staff were very friendly and always willing to help where possible. THe rooms we stayed in on this visit in section 4 were perfect - a little bigger than last time, which was much appreciated. The breakfast is good, however, could do with a little variety from time to time. All in all, a very enjoyable stay.
Fantastic family holiday location.
It would be good if there were direct flights to / from Phuket.
It would be good if the Patong Merlin Hotel had an activities coordinator to conduct some activities in the resort.
A great stay, in a great place close to everything we wanted in our holiday
it was a good stay.
We stayed in the newer wing (Rooms starting with 7) The accommodation was fantastic, the new pool and swim up pool bar is great.
I will be staying here again.
I was also told that they are re-furbishing the lobby in the future and building another wing closer to the beach, so once this is done, the Patong Merlin will be awesome.
3rd time we have stayed at the merlin patong and be happy to stay again
Found it to be a great hotel. I have travelled all over the world and this hotel was one of the best I have found. Great for its location, staff and presentation.
Stayed at Patong Merlin for 13 nights in October and had the most enjoyable stay. The Room, Staff and Location could not be better - well done and thank you to all the friendly staff that made our holiday such a great time.
We will definitely return!
Excellent hotel, within walking distance of all to offer on the streets of Patong [Phuket] and beach.Plenty of tourist attractions to offer to arrange for yourself on the streets or through the hotel lobby. the hotel is right next door to Hard Rock Cafe. we had fun....for an older couple
This was my second time staying at the Patong Merlin, and like the first time it's a great place to stay friendly staff clean room and great location
Patong Merlin was awesome despite some comments I read on the net. Very clean, staff were great, food lovely and service great. Great value for money and excellent location!
We loved the location, & choice of 4 pools
Enjoyed our stay at this hotel, free WIFI in the lobby was great but obviously would have been even better if available in the rooms. All staff were generally friendly and happy to help. Room was serviced promptly and to a high standard each day.
Great place to stay. Shopping & dining at your fingertips. No need to catch transport. Stayed at the Patong Merlin 6 times.
Great hotel,friendly helpful staff and a great location to the beach and Patong markets.
Could have more channel options on the televisions in rooms.
Upgraded to Deluxe Pool Access room (room opens out onto separate pool with bar) Well worth the money. Really enjoyed our stay.
Nice hotel great pools
The motel was fantastic we will be going back next year thank you very much
Patong Merlin was a great place to stay location was spot on.
Patong Merlin is in the heart of where it all happens, shopping on one side of the resort and the beach on the other. But when you just want peice and quiet Patong Merlin offers just that, you can stay and relax and enjoy the excellent faciliities, especially the pools. Excellent accomodation for families.
This is the 10th time I have stayed here and once again got a free upgrade, service was great friendly staff, great breakfasts,choice of 4 pools and happy hours that happen twice every night.Close to shopping and fantastic restuarants.
very good for location, lots of swimming pools
Great place to stay.. Have been 4 times before and the Staff are Very Friendly and Meal Great. Perfect Location very central to everything.
had a ball highly recommended will stay there again for sure
As above.
The hotel is in a great location with all the facilities you need
we loved the Patong Merlin> the location was second to none and the gardens and meals and 4 pools all totally awesome! no qualms recommending this hotel to everyone and would return ourselves in a heartbeat.
Would stay again
Loved this hotel! The pools are amazing! The housekeeping and reception staff are very friendly. Would definitely recommend!
Fantastic time loved the resort , will spend more
for room upgrade next time for pool access room.
We have stayed at The Merlin on a previous holiday and would stay there again.
I have stayed at this hotel on 3 occasions and have been very satisfied and happy with everything. The location is fantastic and the staff are great. Would always recommend this hotel
