The TravelOnline Price Promise

Terms & Conditions

The Travel Online Price Promise is offered subject to the terms and conditions set out below "Terms and Conditions".

Travel Online's Price promise applies to Hotel rooms only.

If you find available rooms at a hotel which is listed on TravelOnline's branded websites travelonline.com and then find the exact same accommodation (hotel and room type) available for a lower price in Australian dollars on another Australian based travel website or travel agency ("Quote") contact us and we will beat the Quote by AU$20 and we will provide you with a voucher valued at AU$60.00 ("Voucher") for use, in accordance with the Voucher Terms and Conditions, on a future booking of $500 on accommodation product at a hotels available on Travelonline.com. The Voucher cannot be applied to the booking being price matched.

Who can claim?

The Travel Online Price Promise is only available to residents of Australia who are aged 18 years or older.

How to claim

To make a Travel Online Price Promise claim you must email us and state in your email that you would like to make a Travel Online Price Promise claim and attach a copy of the written quote from a competitor.
You must provide our Travel Consultants with all requested information relating to the Quote including, without limitation;

Our Travel Consultants will then verify the Quote, assess it against the Rules of Comparison and determine whether or not your Travel Online Price Promise claim is a valid claim.

Failure to provide our Travel Consultants with sufficient evidence or details of a valid Quote may, in our absolute discretion, result in invalidation of your claim. Evidence considered sufficient is at the discretion of the relevant Travel Consultant.

Requirements for a valid Price Promise claim

For a Travel Online Price Promise claim to be valid the following requirements and/or conditions must be met:

Obtaining the Price Promise and Voucher

In order to obtain the Travel Online Price Promise and the Voucher, you must book and pay in full at the time of booking for the relevant Hotel with Travel Online.

Other Terms and Conditions

You must comply with all other terms and conditions connected with the booking through Travelonline.com including, without limitation, our website Terms of Use and any terms and conditions imposed by the Hotel.

Limit

There is a limit of one Voucher per Travel Online Price Promise Claim, and two (2) Vouchers per customer per calendar year (regardless of the number of accounts used by the customer). Each voucher is valid for use for 6 months from the date of issue and in accordance with the Voucher Terms and Conditions.

Non-transferable

The Travel Online Price Promise is not transferable, exchangeable or refundable for cash and can only be used as specified.

Changes

Travel Online reserves the right in its sole discretion to modify or discontinue the Travel Online Price Promise or to restrict its availability to any person, at any time and without prior notice or liability to you. The Terms and Conditions in effect at the time of your claim will determine your eligibility under the Travel Online Price Promise. No change in the Travel Online Price Promise will affect any Voucher that has already been issued to you. The failure by Travel Online to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.

Voucher (AU$60) Terms and Conditions