Holiday Inn Resort Vanuatu Reviews

Rooms were clean but dated. Service was amazing as was the food and wifi.

We had a wonderful time at The Holiday Inn at Vanuatu
Although the resort is a few years old the rooms were nice l,
the staff were so friendly and attentive and overall a wonderful experience 

The staff are so friendly and accommodating at the Holiday Inn. You feel welcomed from the moment you arrive. Any issues are sorted immediately. The facilities are great for families including younger children. 
You were never worried if your children were not in your sight knowing they would be safe at the hotel. 
The food was exceptional for the variety on the menu. We would stay there again tomorrow! 

Would recommend the holiday in for families. Staff are wonderful with children and everything is kept simple! 

The resort needs major renovation. While it was clean it needs a lot of maintenance, but it was clean and still a great place to stay. The staff were very friendly and helpful

Friendly people who always there to
Please. Their simple life style and their caring nature was so pleasant to be apart of

Would recommend Vanuatu to anyone who just wants a break or like us find out about the people of Vanuatu.
They are so welcoming, so trustworthy and could not do enough for us

As others mentioned place needs an upgrade but the staff were excellent

Resort was a little run down after multiple cyclones which had hit this year. The staff really were lovely and did the best they could with what they had.
The resort activities like pool, kayaking, tennis, volleyball etc was wonderful for the kids. The themed nights and live entertainment were also great.

Great holiday accommodation for families and hotel manager service is personal fantastic. Feels like you are part of the family

The resort is a little rundown and the room furnishings could do with a deep clean but aside from that we had a wonderful break. The staff we met were so warm and made us feel so welcome and eager to please and help. The food at the restaurant was so good and Chef Clinton and F&B Manager Randy went above and beyond to cook us the most amazing special Lobster dinner we requested. We are so grateful and will never forget the hospitality we got. We will definitely be back sometime soon.

We enjoyed a week at this resort, we had two buffet dinners at the resort with entertainment and they proved to be great nights. Everything you need is there, the gym was small, the massages were great and the rooms a little tired but very clean.

The rooms are a bit tired but I can't complain at all about the service or amenities. Great stay.

This was our second trip to Holiday Inn in 3 months. We had a wonderful time on both trips, but the resort is struggling to recover from Covid and rebuild. The service is slow as new staff learn the ropes and they struggle with unavailable produce. The Day Spa is working out of a hotel room, but the ladies are lovely and massages relaxing. The staff are trying incredibly hard to cater to the needs of all guests and help them through issues beyond the control of the resort (e.g. Air Vanuatu delays/cancellations and lack of communication).
Positives are the pool is clean and the children were never bored. The entertainment on the buffet theme night was excellent.

Staff were nothing but helpful, polite and deserve so much respect.
Location was great, close to major town, shopping and gorgeous swimming areas.
Resort has plenty of activities for young and old.

Our families had a wonderful holidays at Holiday inn resort at Vanuatu. Very friendly staffs, very clean, excellent services. Most staffs serviced with beautiful smile always and no problem with communications at all. I strongly recommend.

Thank you Holiday Inn staff, everyone so welcoming and helpful from the Hotel Manager to all the new recruits. A lovely spacious resort that needs some updating but still comfortable. We enjoyed the catamarans and kayaks, the cabana seating by the lagoon and drinks down at the pool bar.
Best of all was the breakfasts, the very best of coffees EVER by the best barista EVER. The young lady on the hot egg bar was excellent, keep up the fresh coconuts please - we shall be back.
The night time dining menu need some improving as it was a little disappointing, and prices expensive. However as the resort had only been open 3 weeks after lockdown we are sure all things will be up to scratch soon.
A big shout out to the wonderful new Manager, who went over and above with her care and attention to elderly hotel guests who encountered some serious medical incidents - she was amazing.

Great place for families, couples for a restful holiday. There were a couple of issues when we arrived, but the new Manager of the Resort handled everything excellen

I went to the Holiday inn with my 10 year old son. The hotel itself was great. Good welcome, 2 big pools and warm. Beach front had Catamaran and kyacks stand up paddle boards and all were available when you wanted them. The hotel never seemed over crowded although they say they were full and the pool area quiet in the day.
Staff were very friendly and seemed to all know who you were even returning my camera before I had known it was missing and coming after me with my room card I left on the table after breakfast.
The breakfast I thought was good. It was included in my package there was a lot of variety from salads, egg chef, hot food, cereal fruit toast etc. They did run out of jam.
The other food on the menu I thought was expensive and not that great, only had pizza and steak and over priced salad. But kids eat free so maybe have to accept that.
Beach activity guys were good. One especially who play cricket with the kids for hours one day. They didn't really advertise what was on or round the kids up which would have been good. We organised one day our own kids swim races but they did back us and gave some prizes. Beach towels were numerous and often warm from the drier..
The room we had was great. 2 big beds, fridge, cleaned each day, bath and shower
Not really being a resort person we went out a few times. Booked one through the holiday inn to lelape island, it was awesome.
Just be careful with the bill from the hotel as although I was expecting the 4% credit charge wasn't ready for the 15% VAT.

Had a great time at the Holiday Inn, great for those with children.

Staff extremely friendly, the internet connection is poor, had to chase up clean towels for our room about 3 times in a week, breakfast buffet was nice, golf course was closed, over all experience was good

Staff at Holiday Inn Resort Vanuatu were always friendly and helpful, although relaxed.
We arrived very early (1am) so did not receive any information about the resort or Kids Club activities.
Our rooms were not as requested but this was quickly rectified by the Desk Staff.
Supplies where somewhat limited, meaning I could not work my way through the Cocktail list - as many ingredients required were "out of stock" :(
Children were well catered for with fun activities in Kids Club and a great swimming pool as well.
We certainly enjoyed the Fire Show and the delicious menu on that night.
Hopefully tourism will increase and the resort will resume full activity soon.

Resource ,staffs. Services, location and foods were good but they did not have enough experience in giving customers information about the places of interest around the resorts and tour's. The internet coverage and speed was very good .

Had a great time overall experience was good definitely will be back

Amazing experience to have stayed in one of the overwater villa, and the staff are very friendly and helpful at all times.

Please stay at the Holiday Inn Resort and if possible try to book the over water Villas for couples. They also have 2 over water Family Villas. The lagoon is amazing with beautiful fish. The staff are amazing especially Ricky at the Pool Bar. The boys at the Sports Center are amazing too. Lolo was great with the kids and will teach you how to Kayak and Sail. Just an amazing family holiday!!! Chief Bryan was the kid's favorite with his magic tricks. Also recommended the Atmosphere Tour for us. Thank you for looking after our family guys!! Definitely coming back soon!!!

Great resort for couples, families and everyone. Great location and staff go above and beyond to meet your individual needs.

Family orientated resort with a great pool and activities. Friendly staff. Very good breakfast buffet.

Great family holiday!
Really enjoyed the break, the people are amazingly nice and kind, location and facilities at the resort are great value. Thank you!

Wonderful people, relaxing, great location. Don't come if you want the Ritz, but if you are looking for a relaxing holiday with lots of care and friendly people, you can't ask for more.
Good food choices, nice pools, fantastic location.
I don't want to say too much or it may get busier.

People were wonderful and friendly

The staff at this hotel are friendly, attentive, happy, ensure your comfort and overall fantastic! Our family very much enjoyed staying at this hotel and the facilities fir the kids to enjoy were great. Celebrating 2 birthdays while there we were certainly treated as special by the staff - they know how to bring on a celebration - thank you! Quality of the hotel is good - would have liked to see varying menus over the week. Enjoyed the buffet meal on the evening of themed dinner - Fire Show! Disappointed that we put in the restaurant instead of down the beach as per the description and advice from the team. Fully understand that sometimes there are VIP's to be entertained but shouldn't be at the expense of your average visitor who is there fir am experience. Great opportunity for relaxing during our stay with the pool, games and water sports. Highly recommend this hotel for families.

Holiday Inn Vanuatu was great, more than what we expected. Staff were wonderful, Especially Sam, David, Louis and Jack.
View from our room was beautiful and the property was very well maintained. Great pools.
We are an older couple and despite this property suited more to families, we thoroughly enjoyed our stay.

Holiday Inn Vanuatu was amazing, great family holiday. Staff very friendly and eager to help. Ben and Sophie went out of their way to make my birthday memorable. Everything was clean and well cared for. 4 year old loved the pools. Fire dance night was the best I've seen.

I booked last minute due to a great deal and went on my own with my 2 daughters aged 4 and 6. We had such a great time staying at the Holiday Inn. The rooms are a bit tired but they are clean and the staff and service are really good. The kids club is great - make sure you ask for a list of resort and kids club activities on arrival as I didn't get this until a few days in so we missed a few things. Recommend booking a taxi driver for the day instead of a tour but not through the hotel as you can negotiate a much better rate - around $9000 Vanuatu dollars as opposed to $13000 quoted by the hotel. The themed dinners were great - especially the fire show which my kids loved. Local buses are super easy too once you work them out and much cheaper to get around. All in all a wonderful break and I would go back.

A great holiday. Relaxing and also a lot of fun.

We had a wonderful holiday. Very relaxing , some fun as well.

Holiday Inn is a great place for a relaxing holiday. Staff were amazing and extremely friendly and helpful

Nice pool, Family friendly. Very friendly and helpful staff. Need to take a taxi to town. Can walk to local supermarket.

RIcky the barman was excellent

Our family stayed here for 5 nights in June with a 3.5 year old. Would recommend to everyone. Kids club and breakfast buffet and dinners were amazing. Only negative was that room service food was not same quality.

Wonderful , exciting ,beautiful . friendly people great food. You are in paradise can't wait to go back. Ben was fantastic , as all the staff were.can't say enough to praise

Great resort. Happy friendly staff fab entertainment.over water bungalow's fabulous. Facilities and location good for families, couple's groups.thank you our stay was awesome and we will be back

A lovely location, rooms were clean and comfortable, staff were lovely and always friendly. Food was not amazing but the breakfasts were good. Close to town so you could access whatever you want.
Really easy travelling with kids.
The beach dinners and entertainment were great.

There were 21 of us in our party including 9 children (from 4 months to 10 years) and each and everyone of us had a great time. The play amenities - pools, canoes etc were great and the children had a great time swimming while the adults enjoyed their cocktails.

We went to 2 beach dinners - one with Melanesian Dancing, the other a Fire Show and we enjoyed them both. One was complimentary with our stay which made it even better and kids ate free - again a considerable saving.

Rooms were quite spacious and serviced well

All staff were very friendly and we were greeted on arrival by Chief (Sam) and were given seashell leis to wear.

Thoroughly enjoyable - recommended.

Had a wonderful time here. The room was amazing (family villa) and such a relaxing place to stay. Had everything you needed and kids had a ball. relaxed place and staff were lovely. Fantastic watching the locals fishing etc and their villages, it was nice having this so close to the hotel. Overall a very relaxing and lovely stay

Excellent resort close to town. Lovely views over Erakor lagoon. Various eating options. Vegetarian & special diets catered for with excellent choices, quality food and great service. Rooms good and well maintained. Friendly, courteous, efficient staff & good food choices. Recommend it!

Stayed for a week outside of Australian school holidays and almost had the whole place to ourselves. Plenty of activities at no extra cost such as sailing, kayaking, paddle boarding, and swimming pools, tennis courts, golf course and basketball. Casino and restaurant for buffet breakfast each morning, al fresco dining other times, and nice views of the lagoon and resort surrounds.
Rooms were clean, albeit a little dated, and free wifi was a plus.
The staff were friendly and helpful, at times went out of their way to surprise us with some nice touches. A big thumbs up to Benjamin and his team. Only a short drive from the main town, wonderful weather and waterways.

Great place to stay. Will suit both families and couples. Pleasent holiday by all

Awesome resort!!! Even got upgraded room thank you very very much!!!
Great customer service great facilities great entertainment!!!!

Very pleasant stay with friendly & efficient staff from managers down. A few cloudy days but still pleasant, flights good, transfers good. A quiet time for bookings which was good as there less noisy kids.. All in all an enjoyable stay.

Everyone was very friendly. I would definetly go back one day.

Great value, perfect for fams with young kids

Loved the room, the location, the view was amazing, food was great for the kids, staff were lovely. Thankyou

A good overall experience

The staff at the Holiday Inn are absolutely awesome, nothing was too much trouble. They were always smiling which made us feel welcome. The accommodation was clean and comfortable. We will be back!

The resort needs improvement on accuracy of the bills and a faster service. Everything else was very good.

The location of this hotel is good as it is close enough to the town centre to walk in for dinner (2 km) or to visit the shops. The staff are helpful. The best feature of this hotel is the activities on offer which include sailing boats (5), kayaks (about 10), stand-up paddle boards, games for the kids, golf, tennis, ping pong, basketball etc. The night fire show was good. The included breakfast is adequate but not as extensive as some other hotels we have stayed in. The hotel and grounds are fairly well maintained although we had a few minor issues in the room. The rooms are not too bad but the bathroom was smallish and in need of a little maintenance (we had issues with the shower). The kids had a great time. Overall good value for money. After considering a number of hotels in the area we were happy with our selection and would return.

Perfect for relaxing, families and culture. Highly recommended!

Lots of kids activities. Great pool with area for little kids also. Fire show is a "Must See" - Awesome.

Small property but with all the great features that families want in a holiday resort.
Beautiful setting on the lagoon with kayaks, SUPs, all boats etc ready for you (free) anytime.
Amazing family pool (huge & warm) & kids pool (shaded, fountains etc) & secluded adults pool (no bar or view though).
Extensive kids menu to eat by the pool or in the Restaurant (more adults' choices in the restaurant)
Kids club was great & flexible. Included an outdoor area with trampoline & sandpit. Staff were excellent & helpful for babysitting in room at night too ($10/hr).
Can't walk anywhere from resort & there is no shuttle to town. It's a flat rate $7 for a taxi to town.

Conveniently located, helpful staff- Robert made the holiday even more enjoyable for teenagers...lots of fun.

Utterly fantastic. Wonderful staff and the service superb. Could not fault this Resort at all. Food wonderful and the activities were for everyone, no exclusions. Kids club was outstanding. Didn't want to come home! Will definitely be going back.

Great resort, friendly staff, excellent service, good value for money. stayed in overwater villa which was just fantastic....so quiet and peaceful.

Great place to stay. Little disappointed in kids club after being at a smaller resort whos nannies were amazing. Activities team and pool bar staff are second to none, helping entertain my fussy kids at meal times and just being super friendly and accommodating. Rooms were lovely and housekeeping kept my little girl amused setting her toys up different each day. Plenty to do onsite and grounds are lovely. Management were very visible and approachable so if you were to have any concerns it would be addressed. Will definitely stay here again.

Great kids club and pool for families with young children.

The Holiday Inn resort at Vanuatu was a great one stop destination for our family. All the water sports, dining and entertaining that you expect in a world class resort. A great place for young and old alike!

Nothing was an issue. Kids loved it, best pool ever. Food was great, good choices for kids, cocktails flowing, good food, great service, couldn't fault it. Nice room, beautiful surroundings, plenty to see and do. Ahhhh I want to go back.....

Great value holiday. Very scenic tropical setting. We really enjoyed all the facilities of the resort. The resort was fairly quiet for most of our stay but was getting busier as we left. Great for families, but we preferred the quieter times as we are empty nesters. Will definitely revisit, but will go in a quiet period.

Good value for money, with overwater Villas which were the attraction for us. Be prepared for a bit of a walk to get back to the main resort buildings..but a golf buggy can be called for to collect you! Close to Pt Vila town ($5 taxi). Note- frequented by families too.

Great place to holiday. Make sure you negotiate with a local cab driver and you can see as much as the island you like at great prices. Must check out the waterfront bar and grill........excellent food and good drink prices.

Hotel is one of the few with its own white sand beach. Safe lagoon for swimming and water sports activities all day. Entertainment provided most afternoons around the pool with happy hour from 4 - 6pm. Staff very friendly and very helpful.

Plenty of activities to keep you entertained. Very friendly and helpful staff. Resort is very popular with families but my new wife and I were able to have an undisturbed romantic honeymoon.

Wonderful clean friendly great food
great service
WONDERFUL

Staff were excellent and very happy to assist with all requests. Pool area and beach great. Close to town if you want to dine out.

We stayed at the Holiday Inn for 13 nights, with a 2 and 4 year old. I was surprised at the amount of facilities on offer at the resort (the resort's own website isn't the best and doesn't reflect all that is on offer). From beach toys on the sand and board games in the lobbby, through trampoline, basketball, table tennis table and PS3 facilities, we had plenty to keep us busy and entertained. There are also music and activities of various sorts throughout the week. Best fire show we've seen. Proximity to town (500Vt/10 minutes in a cab) was also a big plus.

The downside to our holiday was that the family suite we were in (one of 3 at the hotel) was right next to the lobby and right opposite stairs to the other floors. We had some very noisy nights and got pretty annoyed at times. The room itself was, however, very thoughtfully equipped and lovely for the kids.

Resort very relaxed and friendly. A good time.

My wife and I stayed with our 4 year old daughter for 1 week and really enjoyed our stay at holiday inn. The staff were very friendly and the rooms were clean. Our daughter loved the kids club and kids pool. I would highly recommend the holiday inn.

We stayed at the Holiday Inn Port Vila. Could not fault this property at all. The staff were so helpful and friendly. We befriended two of the bar staff (Florence & Jessica) as they were particularly nice. The only regret we had with our holiday was that we did not bring our 3 year old daughter with us. Will definately be going back!

Wow this place is awesome we loved it and our kids loved it especially the awesome kids club . Thankyou Holiday inn Vanuatu

We all had a fantastic time. The kids loved the 'Kids Club'. Great place to stay with a family or as a couple

Our stay with Holiday was wonderful with fantastic service, fun and safe kids club and convenient location!!

We had a wonderful time as a family and enjoyed the lagoon, pool and resort activities a great deal- all being included in the price.

Breakfasts were yummy and very filling and the kids eat free was so great for us!!

We had a great time at the new years celebrations too!

My girls spent hours and hours in the pool most days, loved the kids club activities and were always well fed. They also loved kayaking and hunting for hermit crabs.

Holiday Inn will always be a special place for us with wonderful memories! We hope we can make it there again one day!

Thanks once again!

Steve and Cindy Shirley

The hotel was beautiful, the view from the restaurant / breakfast area was like a postcard. It was our first overseas holiday with our 3 kids, and it was perfect. Our youngest loved the kids club. The private beach and pools were great. There was no need to even leave the resort. It was relaxing, but if you wanted to join in on activities there was always something to do.

Could not ask for a more beautiful location. It was a perfect beach holiday with our children and grand children.

Cannot fault the Holiday Inn Resort Vanuatu.

The resort was very quiet when we went so lacked atmosphere and was a bit too quiet for us. However, ALL of the staff were extremely friendly, helpful and nothing was too much trouble. The rooms were nice and appropriate for star rating we were shown, the food was very tasty. All in all, a great holiday for us and pretty close to perfect for what we were looking for.

We would recommend Holiday Inn Resort to anyone. The staff were friendly & always there to help. The room was superb, a villa on the water, what more could you want.

good as expected.